Front Office Executive

 Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed.

 Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents.  Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently.

 Analyzing data and preparing daily call log summaries and monthly MIS reports.

 Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets.

 Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively.

 Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions.

 Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level.

 Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized.

 Answering all incoming calls, redirecting them, or taking messages as appropriate.

 Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails.

 Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint.  Maintaining a hospitality outlook and always looking presentable.

 Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time).

 Responding to emergency situations and contacting the proper authorities when needed.  Being familiar with lost and found procedures.

 Addressing concerns through daily checking of mails for priority requests.

 Ensuring closure of complaints by proper communication to stakeholders.

 Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc.

 Updating the handover/takeover register before the end of the shift for all completed/pending tasks.

 Managing and participating in events, overlooking general maintenance and guest handling.