Job Description
Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed.
Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently.
Analyzing data and preparing daily call log summaries and monthly MIS reports.
Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets.
Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively.
Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions.
Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level.
Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized.
Answering all incoming calls, redirecting them, or taking messages as appropriate.
Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails.
Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. Maintaining a hospitality outlook and always looking presentable.
Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time).
Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc.
Updating the handover/takeover register before the end of the shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.
Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently.
Analyzing data and preparing daily call log summaries and monthly MIS reports.
Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets.
Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively.
Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions.
Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level.
Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized.
Answering all incoming calls, redirecting them, or taking messages as appropriate.
Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails.
Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. Maintaining a hospitality outlook and always looking presentable.
Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time).
Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc.
Updating the handover/takeover register before the end of the shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Executive position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.