Front office HOD

About the hiring Company: A three stars category hotels in dhulagarh Howrah need staff for the below position. Post: Front office HOD with 6 TO 7 years experience with a salary of Rupees 20000/- Per month. With monthly 4 leaves will be given. With fooding and lodging will be provided by company. Responsibilities:Customer Satisfaction (Guest Feedback, Social Media Review).Financial Performance (Up-selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training Team Leading.Manages and motivates the Front Office team in order to provide a high standard of service for customers.Welcomes guests and fosters customer loyalty through his/her friendly manner.Develops high-quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervise guest arrivals and departures with the front office executive and duty managers.Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue reports and circulate them to all HOD’s.Prepare Room revenue and occupancy forecast and take action on rate strategies.Is involved in the recruitment of new team members for the front office.Integrates and trains employees, providing support for skills development.Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR. Have a good knowledge of all systems and standard operating procedures of the front office.Ensures that guest documentation and information are available and up-to-date. More information about this Front office HOD JobPlease go through the below FAQs to get all answers related to the given Front office HOD jobWhat are the job requirements to apply for this Front office HOD job position? Ans: A candidate must have a minimum of 3+ year experience as an Front office HOD What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA What are the salary requirements for this job? Ans: The salary range is between 20000 Monthly. The Salary will depend on the interview. This Front office HOD is a Full Time in Kolkata. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Front office HOD is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Front office HOD position? Ans: There are immediate 1 job openings for Front office HOD in our Organisation

India
West Bengal
Kolkata Show on map Get directions