Job Description
We currently have a very exciting opportunity for a passionate hotel professional ready to take that next big step in their career to join our team in the capacity of Front Office Manager.
In this role, you will be responsible for overseeing day to day Front Office operation for two City hotels in Wellington. In this role, you will be fully operational having exposure to leadership and development of your team, operational day to day responsibilities to ensure the cohesive operation of the department and most importantly the development and succession planning of our employees.
In order to be considered for this position, you will need to be (but not limited to):
Fully conversant with Front Office practices and responsibilities
Has good overall understanding of revenue management and OTA’s
A multi-tasker with a strong attention to detail
A strong communicator - both verbal and written
An experienced hotel professional with the ability to think on your feet and make sound judgement calls
An experienced leader who can possess the ability to strategically assess training needs and develop succession plans to enhance people capability for the hotels
This role will require previous hotel experience in a leadership capacity in order to understand the operational demands of our Hotels.
Successful candidates must:
Have a minimum of 2 years’ experience in a Duty Manager level or higher in hotels
Be experienced within a Rooms environment to understand booking engines, revenue management and Front Office operations
Have relevant Tertiary qualification in Hotel Management
Have current knowledge of all Health & Safety regulations and practices
Responsibilities
Ensure all team members provide excellent customer service.
Involvement in the co-ordination of the training of all Front Office team members.
Working with the Hotel Manager to recruit and select all Front Office team members.
Conduct regular meetings with Front Office team members and provide guidance to all Front Office.
Ensure relevant departments are kept informed of occupancy and requirements of specific groups.
Maintaining all Front Office files and records.
Communicating all H&S and emergency procedures and training team members accordingly.
Ensuring the safe handling of money and correct reconciliation of banking procedures.
Conducting performance appraisals on a regular basis in a positive and constructive way in accordance with company guidelines.
Ensuring night audit procedures are followed.
Representing the company in a positive manner.
Requirements
Proven work experience as a Duty Manager
Ability to work under pressure
Excellent communication and customer service skills
Good organisational and multitasking skills
Problem solving skills
Legal right to work and live in New Zealand
If this position sounds like you, make sure you apply with your CV and cover letter explaining why you are the best fit for role.
In this role, you will be responsible for overseeing day to day Front Office operation for two City hotels in Wellington. In this role, you will be fully operational having exposure to leadership and development of your team, operational day to day responsibilities to ensure the cohesive operation of the department and most importantly the development and succession planning of our employees.
In order to be considered for this position, you will need to be (but not limited to):
Fully conversant with Front Office practices and responsibilities
Has good overall understanding of revenue management and OTA’s
A multi-tasker with a strong attention to detail
A strong communicator - both verbal and written
An experienced hotel professional with the ability to think on your feet and make sound judgement calls
An experienced leader who can possess the ability to strategically assess training needs and develop succession plans to enhance people capability for the hotels
This role will require previous hotel experience in a leadership capacity in order to understand the operational demands of our Hotels.
Successful candidates must:
Have a minimum of 2 years’ experience in a Duty Manager level or higher in hotels
Be experienced within a Rooms environment to understand booking engines, revenue management and Front Office operations
Have relevant Tertiary qualification in Hotel Management
Have current knowledge of all Health & Safety regulations and practices
Responsibilities
Ensure all team members provide excellent customer service.
Involvement in the co-ordination of the training of all Front Office team members.
Working with the Hotel Manager to recruit and select all Front Office team members.
Conduct regular meetings with Front Office team members and provide guidance to all Front Office.
Ensure relevant departments are kept informed of occupancy and requirements of specific groups.
Maintaining all Front Office files and records.
Communicating all H&S and emergency procedures and training team members accordingly.
Ensuring the safe handling of money and correct reconciliation of banking procedures.
Conducting performance appraisals on a regular basis in a positive and constructive way in accordance with company guidelines.
Ensuring night audit procedures are followed.
Representing the company in a positive manner.
Requirements
Proven work experience as a Duty Manager
Ability to work under pressure
Excellent communication and customer service skills
Good organisational and multitasking skills
Problem solving skills
Legal right to work and live in New Zealand
If this position sounds like you, make sure you apply with your CV and cover letter explaining why you are the best fit for role.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Manager - position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
