Front Office

Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

Requirements and skills

· Work experience as a Hotel Front Desk Agent, Receptionist or similar role

· Experience with hotel reservations software, like IDS and Cloudbeds.

· Understanding of OTA / how travel planning websites operate, like Booking.com or TripAdvisor

· Maintaining positive attitude towards our Customer.

· Excellent communication and organizational skills

· Degree or Diploma in hotel management is a plus

Job Type: Full-time

Pay: From ₹15,000.00 per month

Shift:

Rotational shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)