Job Description
Additional Information
Job Number2601XXXXXX
Job CategoryRooms & Guest Services Operations
LocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
As Front Office Supervisor – Nights, you’ll support the Night Manager in overseeing the hotel’s overnight operations. You’ll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld. From managing security protocols to assisting with audit tasks, you’ll be a key player in maintaining the integrity and excellence of our front office team.
Key Responsibilities
Assist the Night Manager in balancing daily transactions across all outlets
Provide efficient, professional service for guest check-ins and check-outs
Maintain accurate guest accounts and ensure all postings are correct
Uphold strict security procedures to protect guest confidentiality and safety
Respond to guest inquiries and resolve issues promptly and professionally
Monitor and report safety hazards or system issues
Ensure wake-up calls, mail, messages, and parcels are processed accurately
Liaise with Housekeeping regarding room status and lost property
Complete audit tasks and ensure accurate cashiering balances
Maintain and secure express checkout envelopes and safety deposit boxes
Support valet parking and assist guests with luggage if required
Lead by example in delivering Total Customer Satisfaction
Ensure smooth handovers and clear communication between shifts
Participate in training sessions and departmental briefings
Promote hotel services and actively upsell special offers
Maintain grooming, conduct, and performance standards
Maintain confidentiality of guest and staff information
Induct and support new team members, ensuring brand standards are upheld
Use guest feedback to improve service delivery and team performance
About You
Previous experience in front office or night audit roles
Strong leadership, communication, and problem-solving skills
Calm, confident, and professional under pressure
Detail-oriented with a passion for guest service
Familiarity with hotel systems and audit procedures
NSW RSA certification and full working rights in Australia
Flexible availability including overnight shifts, weekends, and holidays
Why You’ll Love It Here
Be part of a team that values trust, respect, and excellence
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you, family and friends
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentives
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Job Number2601XXXXXX
Job CategoryRooms & Guest Services Operations
LocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
As Front Office Supervisor – Nights, you’ll support the Night Manager in overseeing the hotel’s overnight operations. You’ll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld. From managing security protocols to assisting with audit tasks, you’ll be a key player in maintaining the integrity and excellence of our front office team.
Key Responsibilities
Assist the Night Manager in balancing daily transactions across all outlets
Provide efficient, professional service for guest check-ins and check-outs
Maintain accurate guest accounts and ensure all postings are correct
Uphold strict security procedures to protect guest confidentiality and safety
Respond to guest inquiries and resolve issues promptly and professionally
Monitor and report safety hazards or system issues
Ensure wake-up calls, mail, messages, and parcels are processed accurately
Liaise with Housekeeping regarding room status and lost property
Complete audit tasks and ensure accurate cashiering balances
Maintain and secure express checkout envelopes and safety deposit boxes
Support valet parking and assist guests with luggage if required
Lead by example in delivering Total Customer Satisfaction
Ensure smooth handovers and clear communication between shifts
Participate in training sessions and departmental briefings
Promote hotel services and actively upsell special offers
Maintain grooming, conduct, and performance standards
Maintain confidentiality of guest and staff information
Induct and support new team members, ensuring brand standards are upheld
Use guest feedback to improve service delivery and team performance
About You
Previous experience in front office or night audit roles
Strong leadership, communication, and problem-solving skills
Calm, confident, and professional under pressure
Detail-oriented with a passion for guest service
Familiarity with hotel systems and audit procedures
NSW RSA certification and full working rights in Australia
Flexible availability including overnight shifts, weekends, and holidays
Why You’ll Love It Here
Be part of a team that values trust, respect, and excellence
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you, family and friends
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentives
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Supervisor - Nights position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
