Full-Time Customer Service Assistant

Full job description
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
THE JOB
As a Customer Service Assistant, you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

What You'll Do:


Deliver exceptional customer experiences by providing tailored product and service solutions:


Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.


Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:


Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

Who You Are:

We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:


A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.

Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.
A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.
Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.

In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:

Get to enjoy the following benefits and perks:
Healthy discounts on all Decathlon goodies
Fun weekly Staff Sports/Activities
Pedal your way to work with the Cycle-to-Work Scheme
Dive into top-notch training at Decathlon Academy
Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
… and many more

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