Job highlights
Identified by Google from the original job post
Qualifications
Basic trouble-shooting skills
Mechanical and electro-mechanical skills
The ability to follow written and oral instructions very carefully
Basic computer skills and basic spreadsheet and email skills are also required
Benefits
The position is 40 hour per week
The starting pay is $20.00/hr, a car allowance and company gas card will be provided
Occasional overnights possible
World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
Independent scheduling and flexibility!
Wellness Program
Employee Stock Purchase Plan
Vacation/Paid Time Off/Sick Days/Floating Holiday's
Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work)
Training specific to the kiosks will be provided to all new employees
Pay Type Hourly
Hiring Rate $20.00
Responsibilities
You would begin your career with RDS as a Kiosk Technician training on key duplicating, 3rd party break fix and tag engraving kiosks
The territory would be based in and or around Baton Rouge, LA and would include Lafayette, New Orleans, Slidell, LA Natchez and Jackson, MS and surrounding areas
Primary contact with our customer locations
Break-fix restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed
(Typically taking 1-2 Hrs
per machine x 1-2 times per month)
The schedule for routine service calls is flexible within the week, however Saturday and Sunday service is sometimes required (we are a retail company)
Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours
Break -Fix, re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
Perform on-call repairs or adjustments to the machine when the machine goes out of order
Install of machines in the local area
Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues
Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession
Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue
Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc
Job description
Full Time Field Service Technician - Baton Rouge, LA
Baton Rouge, LA, USA Req #4074
Wednesday, September 18, 2024

Full Time Field Service Technician - Baton Rouge, LA

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician based in and around Baton Rouge, LA and surrounding areas.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, 3rd party break fix and tag engraving kiosks. The position is 40 hour per week. The starting pay is $20.00/hr, a car allowance and company gas card will be provided. The territory would be based in and or around Baton Rouge, LA and would include Lafayette, New Orleans, Slidell, LA Natchez and Jackson, MS and surrounding areas. Occasional overnights possible.

Benefits:
• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Independent scheduling and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holiday's
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description:
• Primary contact with our customer locations.
• Break-fix restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday and Sunday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.

Responsibilities:
• Break -Fix, re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech's possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills:
• Basic trouble-shooting skills
• Mechanical and electro-mechanical skills
• The ability to follow written and oral instructions very carefully.
• Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

#RDS #Redbox

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, ****** orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Other details
• Job Family Field Services
• Job Function FSVC: Kiosk Techs
• Pay Type Hourly
• Hiring Rate $20.00
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