Job Description
B
Beyond
Associate Technical Support Specialist
Beyond • United Kingdom • via Totaljobs
1 day ago
Full–time
No Degree Mentioned
Apply directly on Totaljobs
Apply directly on Jobs By Workable
Apply on Built In
Apply directly on CW Jobs
Apply on Jobrapido
Job description
Associate Technical Support Specialist
Reports to: Lead Technical Advisor
Location: Hybrid - 2 days on-site (Newmarket) 2 days WFH
Hours: 8:30 am - 5 pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)
Salary: £25,400
Product: Wonde - https://www.wonde.com/
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Wonde is:
Wonde is an innovative and fast-growing ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.
We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.
Job snapshot:
As an Associate Technical Support Advisor, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.
You’ll work closely and be supported by the wider integrations team on how best to navigate your new role.
You need not worry about previous technical experience, we're looking for a people person, an individual who enjoys supporting others.
What you’ll be doing:
• Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
• Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
• Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Support stakeholders via phone, video calls and email
• Support the division and wider integrations team in a range of administrative duties
• Collaborate with the wider integrations team to support and expand the scope of existing opportunities
• Collaborate with the wider integrations team to ensure queries are resolved accurately and on time
Requirements
What we’re hoping you’ll bring:
• Experience in a customer-focused environment
• The ability and desire to work in a proactive environment with key performance indicators
• Strong ‘can do’ mentality
• Excellent communication skills, both written and oral with a high degree of attention to detail
• The desire to learn and take on new challenges
• Self-motivation with the confidence and enthusiasm to take the initiative and get things done
• Good attitude towards individual success and team success
Benefits
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities
• Annual personal and professional development budget
• Buying and selling holiday scheme
• Additional holiday for length of service
• Onsite trained mental health and well-being champions
• Monthly lunch club (on us)
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
• Enhanced maternity, paternity and adoption benefits
• Electric car scheme
• Cycle to Work Scheme
• Eye examination scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of Apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
• Enhanced pension payments
• Retail vouchers
• Private medical insurance
• Dental plan
If you're selected, we'll guide you through the following checks as part of our offer process:
• DBS Check: Verification of criminal records.
• Right to Work: Confirmation of legal work eligibility.
• References: Automated verification based on HMRC records.
We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.
At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.
www.beyondco.com
Report this listing
More jobs at Beyond
See web results for Beyond
I
Impact Clients
Full Time High Ticket Closer
Impact Clients • United Kingdom • via Indeed
20 hours ago
£1.5L–£3L a year
Full–time
No Degree Mentioned
Apply directly on Indeed
Apply directly on Adzuna
Job description
Impact Clients offers a 1:1 Mentorship for serving entrepreneurs, both beginners and advanced, in our Digital Freedom Mentorship, which help people in starting or scaling their own online digital product business.
As our online education company expands to empower ordinary people to build digital product businesses, we are always on the lookout for committed, talented team members to contribute to our mission, with a focus on long-term collaboration.
Check out this Loom video for more on our story: https://www.loom.com/share/8291710e2d0f4b0ea35d7f976785efd0
You can find our CEO here on Instagram: www.instagram.com/richardyuzee/
He also has a Youtube channel with over 100K subscribers: www.youtube.com/richardyu1
Requirements
Here are the requirements:
• You must be able to commit full time hours (Our office hours are * AM - 6 PM EST, though if you are different time zones we're super open minded)
• Ideally, you can take 6-8 call slots per day (we have the lead flow to supply this to you) Preference for 100% all in. In the beginning, completely understandable if you're doing work with other companies, but by the end of 30 days with us, you should have a pretty good idea of whether or not our team is the best fit for you. So by that time, we have a strong preference that you go all in 100% with us (which we've seen our top closers earning 22K/mo+ all make this transition, as going all in on ONE company is what enabled for them to break past consistent 20K+ months)
Job Responsibilities include but are not limited to:
• Taking 6-7, one hour long enrollment calls per day on Zoom
Showing up to daily sales meetings (1 hour long) Conducting 20-30 minutes/day of daily reporting and administrative activities
WHO THIS IS NOT FOR:
• We believe in selling ethically and morally, and setting honest expectations with our customers. If you prefer to say "whatever it takes" just to get the sale, over-promise false expectations, then we are not the team for you. If you do not like to work hard, work fast, and collaborate in a team environment, do not apply.
WHO THIS IS FOR:
• If you like to be paid off of PERFORMANCE (meaning the results you bring to the company) rather than hourly pay, this is for you.
• If you are LOYAL, and want to have a long term relationship with a team who will treat you the right way for years to come, this is for you.
• If you have experience with closing high ticket deals, this is for you.
Benefits
10% commissions upon day 1 cash collected.
With very good Bonuses for high performers.
OTE starts around 10K/mo, with potential to grow into the $15-25K+/mo range - though this is 100% dependent on YOUR performance (heads up - we have multiple closers on our team doing 20K/mo+ in cash collected consistently).
If you’ve reached the bottom of this, it means you’re still interested in this position.
Beyond
Associate Technical Support Specialist
Beyond • United Kingdom • via Totaljobs
1 day ago
Full–time
No Degree Mentioned
Apply directly on Totaljobs
Apply directly on Jobs By Workable
Apply on Built In
Apply directly on CW Jobs
Apply on Jobrapido
Job description
Associate Technical Support Specialist
Reports to: Lead Technical Advisor
Location: Hybrid - 2 days on-site (Newmarket) 2 days WFH
Hours: 8:30 am - 5 pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)
Salary: £25,400
Product: Wonde - https://www.wonde.com/
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Wonde is:
Wonde is an innovative and fast-growing ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.
We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.
Job snapshot:
As an Associate Technical Support Advisor, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.
You’ll work closely and be supported by the wider integrations team on how best to navigate your new role.
You need not worry about previous technical experience, we're looking for a people person, an individual who enjoys supporting others.
What you’ll be doing:
• Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
• Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
• Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Support stakeholders via phone, video calls and email
• Support the division and wider integrations team in a range of administrative duties
• Collaborate with the wider integrations team to support and expand the scope of existing opportunities
• Collaborate with the wider integrations team to ensure queries are resolved accurately and on time
Requirements
What we’re hoping you’ll bring:
• Experience in a customer-focused environment
• The ability and desire to work in a proactive environment with key performance indicators
• Strong ‘can do’ mentality
• Excellent communication skills, both written and oral with a high degree of attention to detail
• The desire to learn and take on new challenges
• Self-motivation with the confidence and enthusiasm to take the initiative and get things done
• Good attitude towards individual success and team success
Benefits
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities
• Annual personal and professional development budget
• Buying and selling holiday scheme
• Additional holiday for length of service
• Onsite trained mental health and well-being champions
• Monthly lunch club (on us)
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
• Enhanced maternity, paternity and adoption benefits
• Electric car scheme
• Cycle to Work Scheme
• Eye examination scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of Apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
• Enhanced pension payments
• Retail vouchers
• Private medical insurance
• Dental plan
If you're selected, we'll guide you through the following checks as part of our offer process:
• DBS Check: Verification of criminal records.
• Right to Work: Confirmation of legal work eligibility.
• References: Automated verification based on HMRC records.
We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.
At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.
www.beyondco.com
Report this listing
More jobs at Beyond
See web results for Beyond
I
Impact Clients
Full Time High Ticket Closer
Impact Clients • United Kingdom • via Indeed
20 hours ago
£1.5L–£3L a year
Full–time
No Degree Mentioned
Apply directly on Indeed
Apply directly on Adzuna
Job description
Impact Clients offers a 1:1 Mentorship for serving entrepreneurs, both beginners and advanced, in our Digital Freedom Mentorship, which help people in starting or scaling their own online digital product business.
As our online education company expands to empower ordinary people to build digital product businesses, we are always on the lookout for committed, talented team members to contribute to our mission, with a focus on long-term collaboration.
Check out this Loom video for more on our story: https://www.loom.com/share/8291710e2d0f4b0ea35d7f976785efd0
You can find our CEO here on Instagram: www.instagram.com/richardyuzee/
He also has a Youtube channel with over 100K subscribers: www.youtube.com/richardyu1
Requirements
Here are the requirements:
• You must be able to commit full time hours (Our office hours are * AM - 6 PM EST, though if you are different time zones we're super open minded)
• Ideally, you can take 6-8 call slots per day (we have the lead flow to supply this to you) Preference for 100% all in. In the beginning, completely understandable if you're doing work with other companies, but by the end of 30 days with us, you should have a pretty good idea of whether or not our team is the best fit for you. So by that time, we have a strong preference that you go all in 100% with us (which we've seen our top closers earning 22K/mo+ all make this transition, as going all in on ONE company is what enabled for them to break past consistent 20K+ months)
Job Responsibilities include but are not limited to:
• Taking 6-7, one hour long enrollment calls per day on Zoom
Showing up to daily sales meetings (1 hour long) Conducting 20-30 minutes/day of daily reporting and administrative activities
WHO THIS IS NOT FOR:
• We believe in selling ethically and morally, and setting honest expectations with our customers. If you prefer to say "whatever it takes" just to get the sale, over-promise false expectations, then we are not the team for you. If you do not like to work hard, work fast, and collaborate in a team environment, do not apply.
WHO THIS IS FOR:
• If you like to be paid off of PERFORMANCE (meaning the results you bring to the company) rather than hourly pay, this is for you.
• If you are LOYAL, and want to have a long term relationship with a team who will treat you the right way for years to come, this is for you.
• If you have experience with closing high ticket deals, this is for you.
Benefits
10% commissions upon day 1 cash collected.
With very good Bonuses for high performers.
OTE starts around 10K/mo, with potential to grow into the $15-25K+/mo range - though this is 100% dependent on YOUR performance (heads up - we have multiple closers on our team doing 20K/mo+ in cash collected consistently).
If you’ve reached the bottom of this, it means you’re still interested in this position.
💡 Quick Summary
Seeking a career-building opportunity? The Full Time High Ticket Closer position is now open for candidates interested in the Work from home Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
