Job Description
Job Title: General Manager
Company: Polar Shades of Arizona
Location: Arizona
Reports To: Ownership / Executive Leadership
Position Overview
The General Manager (GM) is responsible for the overall leadership, performance, and growth of Polar Shades of Arizona, a retail home improvement business specializing in interior roller shades, exterior retractable shades, and retractable awnings (manual and motorized).
This role oversees all day-to-day operations across sales, installation, customer experience, and administrative functions, ensuring the business delivers exceptional service, strong financial performance, and scalable growth.
The GM will lead a team of approximately 20 employees and is accountable for driving revenue, improving operational efficiency, maintaining quality standards, and developing a high-performing team.
Key Responsibilities1. Business Leadership & Financial Performance
• Own full P&L responsibility, including revenue growth, margins, and expense management
• Develop and execute annual operating plans and sales targets
• Monitor KPIs (close rates, average order value, installation efficiency, gross margin, lead conversion, etc.)
• Identify opportunities to improve profitability through pricing, cost control, and operational efficiency
• Partner with ownership on strategic planning and long-term growth initiatives
2. Sales & Revenue Growth
• Lead and optimize in-home and showroom sales processes
• Drive performance of sales consultants through coaching, accountability, and training
• Improve lead generation conversion (marketing → appointment → sale)
• Ensure strong product knowledge across:
• Interior roller shades (manual & motorized)
• Exterior retractable shades (ZIP, cable, track systems)
• Retractable awnings
• Implement upselling strategies (motorization, upgrades, larger projects)
• Maintain a strong customer-first sales culture
3. Operations & Installation Management
• Oversee scheduling, installation, and job completion processes
• Ensure jobs are completed on time, within budget, and to quality standards
• Improve installation efficiency and reduce rework/service calls
• Coordinate between sales, production, and installation teams
• Maintain inventory control and vendor coordination
4. Team Leadership & Development
• Lead, coach, and develop a team of ~20 employees across sales, admin, and installation
• Build a culture of accountability, professionalism, and customer focus
• Recruit, hire, and onboard new team members as needed
• Establish clear roles, responsibilities, and performance expectations
• Conduct regular performance reviews and ongoing coaching
5. Customer Experience & Brand Execution
• Ensure a high-quality, consistent customer experience from first contact through installation
• Resolve escalated customer issues quickly and professionally
• Maintain strong online reputation (reviews, referrals, repeat business)
• Uphold Polar Shades brand standards in all customer interactions
6. Process Improvement & Systems
• Standardize and improve workflows across sales, ordering, and installation
• Implement systems for tracking performance and accountability
• Identify inefficiencies and lead continuous improvement initiatives
• Ensure proper use of CRM and operational tools
7. Compliance & Safety
• Ensure all operations comply with local regulations and safety standards
• Maintain safe working environments for installation teams
• Enforce company policies and procedures
QualificationsRequired
• 5+ years of leadership experience in retail, home improvement, construction, or related field
• Proven experience managing teams (10+ employees preferred)
• Strong business acumen with experience managing revenue and expenses
• Experience in sales-driven environments
• Excellent leadership, communication, and organizational skills
Preferred
• Experience in window coverings, awnings, outdoor shading systems, or home services
• Familiarity with motorized products or smart home automation
• Background in installation or field service operations
• CRM and operations system experience
Key Competencies
• Leadership & accountability
• Results-driven mindset
• Operational excellence
• Customer-focused decision making
• Problem-solving and execution
• Strong communication and team building
Success Metrics (First 12 Months)
• Revenue growth and improved close rates
• Increased average order value (especially motorization upgrades)
• Improved installation efficiency and reduced service calls
• Strong employee retention and engagement
• Improved customer satisfaction and online reviews
Compensation
• Base salary + performance-based bonus tied to profitability and growth
• Additional incentives tied to key KPIs (sales, margin, efficiency)
• Benefits package (if applicable)
Why This Role Matters
This role is critical to scaling Polar Shades of Arizona into a high-performance, professionally run operation. The General Manager will serve as the central leader driving growth, operational excellence, and team development across the entire business.
Company: Polar Shades of Arizona
Location: Arizona
Reports To: Ownership / Executive Leadership
Position Overview
The General Manager (GM) is responsible for the overall leadership, performance, and growth of Polar Shades of Arizona, a retail home improvement business specializing in interior roller shades, exterior retractable shades, and retractable awnings (manual and motorized).
This role oversees all day-to-day operations across sales, installation, customer experience, and administrative functions, ensuring the business delivers exceptional service, strong financial performance, and scalable growth.
The GM will lead a team of approximately 20 employees and is accountable for driving revenue, improving operational efficiency, maintaining quality standards, and developing a high-performing team.
Key Responsibilities1. Business Leadership & Financial Performance
• Own full P&L responsibility, including revenue growth, margins, and expense management
• Develop and execute annual operating plans and sales targets
• Monitor KPIs (close rates, average order value, installation efficiency, gross margin, lead conversion, etc.)
• Identify opportunities to improve profitability through pricing, cost control, and operational efficiency
• Partner with ownership on strategic planning and long-term growth initiatives
2. Sales & Revenue Growth
• Lead and optimize in-home and showroom sales processes
• Drive performance of sales consultants through coaching, accountability, and training
• Improve lead generation conversion (marketing → appointment → sale)
• Ensure strong product knowledge across:
• Interior roller shades (manual & motorized)
• Exterior retractable shades (ZIP, cable, track systems)
• Retractable awnings
• Implement upselling strategies (motorization, upgrades, larger projects)
• Maintain a strong customer-first sales culture
3. Operations & Installation Management
• Oversee scheduling, installation, and job completion processes
• Ensure jobs are completed on time, within budget, and to quality standards
• Improve installation efficiency and reduce rework/service calls
• Coordinate between sales, production, and installation teams
• Maintain inventory control and vendor coordination
4. Team Leadership & Development
• Lead, coach, and develop a team of ~20 employees across sales, admin, and installation
• Build a culture of accountability, professionalism, and customer focus
• Recruit, hire, and onboard new team members as needed
• Establish clear roles, responsibilities, and performance expectations
• Conduct regular performance reviews and ongoing coaching
5. Customer Experience & Brand Execution
• Ensure a high-quality, consistent customer experience from first contact through installation
• Resolve escalated customer issues quickly and professionally
• Maintain strong online reputation (reviews, referrals, repeat business)
• Uphold Polar Shades brand standards in all customer interactions
6. Process Improvement & Systems
• Standardize and improve workflows across sales, ordering, and installation
• Implement systems for tracking performance and accountability
• Identify inefficiencies and lead continuous improvement initiatives
• Ensure proper use of CRM and operational tools
7. Compliance & Safety
• Ensure all operations comply with local regulations and safety standards
• Maintain safe working environments for installation teams
• Enforce company policies and procedures
QualificationsRequired
• 5+ years of leadership experience in retail, home improvement, construction, or related field
• Proven experience managing teams (10+ employees preferred)
• Strong business acumen with experience managing revenue and expenses
• Experience in sales-driven environments
• Excellent leadership, communication, and organizational skills
Preferred
• Experience in window coverings, awnings, outdoor shading systems, or home services
• Familiarity with motorized products or smart home automation
• Background in installation or field service operations
• CRM and operations system experience
Key Competencies
• Leadership & accountability
• Results-driven mindset
• Operational excellence
• Customer-focused decision making
• Problem-solving and execution
• Strong communication and team building
Success Metrics (First 12 Months)
• Revenue growth and improved close rates
• Increased average order value (especially motorization upgrades)
• Improved installation efficiency and reduced service calls
• Strong employee retention and engagement
• Improved customer satisfaction and online reviews
Compensation
• Base salary + performance-based bonus tied to profitability and growth
• Additional incentives tied to key KPIs (sales, margin, efficiency)
• Benefits package (if applicable)
Why This Role Matters
This role is critical to scaling Polar Shades of Arizona into a high-performance, professionally run operation. The General Manager will serve as the central leader driving growth, operational excellence, and team development across the entire business.
💡 Quick Summary
Seeking a career-building opportunity? The General Manager Operations - Phoenix, AZ position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.