General Manager – Operations (PLANS DIVISION)

💰 ₹18,000 - ₹28,800 (Est.) 📍 Mumbai

Job Description

Shine.com


Resident Medical Officer
Shine.com • Mumbai, Maharashtra • via LinkedIn
22 hours ago
Full–time
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Job description
You are the doctor on duty in the hospital after normal working hours, and so you are expected to keep your superiors-on-call informed, and immediately summon them when warranted. You shall attend to patients in discomfort and needing medical assistance promptly and efficiently. You shall attend to new admissions in the ward at earliest of intimation by the Ward sister. The Patient notes should in...
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Zealver


General Manager – Operations (PLANS DIVISION)
Zealver • Mumbai, Maharashtra • via LinkedIn
20 hours ago
Full–time
No Degree Mentioned
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Job description
About: Zealver delivers proactive Senior care through Healthy Aging membership Plans and Assisted

Living solutions - A seamless ecosystem supporting seniors and their families at home and as part of

employer benefits.

Location: Mumbai

Experience: 10 to 15 years in Healthcare / Senior Care / Wellness industry

Zealver is looking for a dynamic operations leader to head operations for our Healthy Aging Plans

division. This role will own end-to-end operations from onboarding and service delivery to

retention, quality, and scale, ensuring a seamless, high-quality experience for our members.

Responsibilities overview:

• Execute the complete plan lifecycle: onboarding, service delivery, renewals & retention

• Drive service excellence with strong SLA adherence and member satisfaction (NPS)

• Build and optimize SOP-led, scalable operations across cities

• Manage vendor & partner ecosystem (doctors, diagnostics, care providers)

• Oversee team performance, training, and operational KPIs

• Work closely with business teams on reporting, engagement & escalations

Ideal candidate profile:

• 10+ years background in healthcare / senior care / subscription-based services

• Experience managing multi-city operations & vendor ecosystems

• Proven ability to build SOP-driven, scalable teams

• Focus on service excellence, process optimization & client satisfaction
• Strong stakeholder management & communication

💡 Quick Summary

Seeking a career-building opportunity? The General Manager – Operations (PLANS DIVISION) position is now open for candidates interested in the Health Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.

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Job Details

Company Name: Zealver

Frequently Asked Questions

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The expected salary for General Manager – Operations (PLANS DIVISION) in Mumbai is ₹18,000 - ₹28,800 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, General Manager – Operations (PLANS DIVISION) is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for General Manager – Operations (PLANS DIVISION). Previous experience in Health Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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