Job Description
At Tektronix, we empower engineers to tackle the world's most challenging technology problems with precision measurement solutions that inspire innovation. Our advanced test and measurement solutions facilitate engineers in designing, building, and launching the next generation of innovations with confidence. We support engineers from the first spark of an idea to the final signal, ensuring curiosity transforms into assurance with our trusted tools that deliver accuracy and reliability. For nearly 80 years, our commitment to excellence in test and measurement is only just the beginning.
As a part of Ralliant, Tektronix champions a culture centered on problem-solving, experiential learning, and team success. We believe in fostering growth for our customers, employees, and shareholders by empowering diverse voices and supporting holistic well-being, ultimately creating a workplace where curiosity and ownership lead to meaningful impact.
Position Overview
This pivotal role as General Manager is responsible for leading our services business across the Americas, which represents a crucial segment of our Service Solutions Organization. You will oversee approximately 400 employees in the U.S., Mexico, and Canada, with comprehensive P&L responsibility for performance, growth, and transformation.
Reporting directly to the Vice President & General Manager of the Service Solutions Organization, you will steer the end-to-end effectiveness of the Americas services, encompassing operations, commercial performance, and customer satisfaction.
This role emphasizes the enhancement of a complex service organization, improving customer experiences, and advancing a scalable, lifecycle-driven services model.
To succeed, you need to be adept at both strategic and operational levels, setting a clear vision while ensuring consistent execution across a distributed, multi-site team.
Key Responsibilities
• Take full P&L ownership, directly impacting revenue growth, service attach strategies, pricing, and operational execution.
• Evolve the services business into a lifecycle-driven service model that enhances long-term delivery.
• Enhance service delivery effectiveness, improving customer experiences and retention rates.
• Manage a complex, multi-site service operation, including laboratory and field teams, ensuring standardized, high-quality performance.
• Coordinate and align with senior leaders across operations, field service, sales, customer experience, and business systems.
• Develop organizational capability by nurturing talent, fostering accountability, and enhancing leadership effectiveness.
• Optimize Authorized Service Provider networks to boost customer proximity and responsiveness.
• Collaborate cross-functionally to harmonize commercial strategies with customer needs and operational realities.
• Drive continuous improvement initiatives through systematic problem-solving, streamlined processes, and data-informed decision-making.
• Guide the team through periods of change by simplifying complexities and ensuring cohesive execution.
Qualifications
• Demonstrated experience managing a full P&L with a focus on revenue growth and operational efficiency.
• Strong commercial insight, capable of translating customer requirements into scalable service offerings.
• Extensive experience in leading complex, multi-site service operations, especially within field service environments.
• Proven track record in driving transformation within dynamic, performance-centric settings.
• Active involvement in continuous improvement organizations, with an ability to apply structured problem-solving and process enhancements effectively.
• Skillful in leading leaders and achieving alignment across functions in a matrix structure.
• Possess strong executive presence, excellent communication abilities, and high emotional intelligence.
• History of building productive teams and enhancing overall organizational capability.
• Experience in industrial, test & measurement, or technical service sectors is preferred.
• Willingness to travel up to 50% of the time.
Ralliant Corporation Overview
Ralliant, formerly part of Fortive, operates as an independent public company at the technology forefront, propelling innovation in precision technology. Our global reach and tradition of excellence enable engineers to bring next-gen breakthroughs to fruition more efficiently and reliably across industries.
About Tektronix
As a wholly owned subsidiary of Ralliant Corporation, Tektronix inspires and challenges its employees to explore the limits of what's achievable. Through our precision measurement solutions, we work closely with clients to eliminate barriers between inspiration and technological realization. Our commitment to fostering a sense of loyalty and belonging underpins our Inclusion & Diversity vision, We Are More Together, guiding our efforts toward creating a thriving workplace. Discover your true potential at Tektronix - join us in shaping a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and its affiliated organizations are proud to be equal opportunity employers, valuing and encouraging diversity. We solicit applications from all qualified candidates without discrimination based on race, color, national origin, religion, sex, age, marital status, disability, veteran status, ****** orientation, gender identity or expression, or any other legally protected characteristic. We also commit to providing reasonable accommodations for applicants with disabilities. Individuals requiring accommodation during any part of the employment application process should contact us.
Bonus or Equity
This position is eligible for bonus and equity as part of the total compensation package.
Salary Range
The salary range for this position is 214,000.00 - 397,400.00.
ITAR Requirements
The responsibilities of this position require compliance with U.S. Government export control regulations. Candidates must either be U.S. Persons or be prepared to coordinate with the company to secure necessary U.S. government export authorizations. While we encourage all interested applicants to apply, continued employment is contingent upon obtaining the appropriate governmental export approvals.
As a part of Ralliant, Tektronix champions a culture centered on problem-solving, experiential learning, and team success. We believe in fostering growth for our customers, employees, and shareholders by empowering diverse voices and supporting holistic well-being, ultimately creating a workplace where curiosity and ownership lead to meaningful impact.
Position Overview
This pivotal role as General Manager is responsible for leading our services business across the Americas, which represents a crucial segment of our Service Solutions Organization. You will oversee approximately 400 employees in the U.S., Mexico, and Canada, with comprehensive P&L responsibility for performance, growth, and transformation.
Reporting directly to the Vice President & General Manager of the Service Solutions Organization, you will steer the end-to-end effectiveness of the Americas services, encompassing operations, commercial performance, and customer satisfaction.
This role emphasizes the enhancement of a complex service organization, improving customer experiences, and advancing a scalable, lifecycle-driven services model.
To succeed, you need to be adept at both strategic and operational levels, setting a clear vision while ensuring consistent execution across a distributed, multi-site team.
Key Responsibilities
• Take full P&L ownership, directly impacting revenue growth, service attach strategies, pricing, and operational execution.
• Evolve the services business into a lifecycle-driven service model that enhances long-term delivery.
• Enhance service delivery effectiveness, improving customer experiences and retention rates.
• Manage a complex, multi-site service operation, including laboratory and field teams, ensuring standardized, high-quality performance.
• Coordinate and align with senior leaders across operations, field service, sales, customer experience, and business systems.
• Develop organizational capability by nurturing talent, fostering accountability, and enhancing leadership effectiveness.
• Optimize Authorized Service Provider networks to boost customer proximity and responsiveness.
• Collaborate cross-functionally to harmonize commercial strategies with customer needs and operational realities.
• Drive continuous improvement initiatives through systematic problem-solving, streamlined processes, and data-informed decision-making.
• Guide the team through periods of change by simplifying complexities and ensuring cohesive execution.
Qualifications
• Demonstrated experience managing a full P&L with a focus on revenue growth and operational efficiency.
• Strong commercial insight, capable of translating customer requirements into scalable service offerings.
• Extensive experience in leading complex, multi-site service operations, especially within field service environments.
• Proven track record in driving transformation within dynamic, performance-centric settings.
• Active involvement in continuous improvement organizations, with an ability to apply structured problem-solving and process enhancements effectively.
• Skillful in leading leaders and achieving alignment across functions in a matrix structure.
• Possess strong executive presence, excellent communication abilities, and high emotional intelligence.
• History of building productive teams and enhancing overall organizational capability.
• Experience in industrial, test & measurement, or technical service sectors is preferred.
• Willingness to travel up to 50% of the time.
Ralliant Corporation Overview
Ralliant, formerly part of Fortive, operates as an independent public company at the technology forefront, propelling innovation in precision technology. Our global reach and tradition of excellence enable engineers to bring next-gen breakthroughs to fruition more efficiently and reliably across industries.
About Tektronix
As a wholly owned subsidiary of Ralliant Corporation, Tektronix inspires and challenges its employees to explore the limits of what's achievable. Through our precision measurement solutions, we work closely with clients to eliminate barriers between inspiration and technological realization. Our commitment to fostering a sense of loyalty and belonging underpins our Inclusion & Diversity vision, We Are More Together, guiding our efforts toward creating a thriving workplace. Discover your true potential at Tektronix - join us in shaping a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and its affiliated organizations are proud to be equal opportunity employers, valuing and encouraging diversity. We solicit applications from all qualified candidates without discrimination based on race, color, national origin, religion, sex, age, marital status, disability, veteran status, ****** orientation, gender identity or expression, or any other legally protected characteristic. We also commit to providing reasonable accommodations for applicants with disabilities. Individuals requiring accommodation during any part of the employment application process should contact us.
Bonus or Equity
This position is eligible for bonus and equity as part of the total compensation package.
Salary Range
The salary range for this position is 214,000.00 - 397,400.00.
ITAR Requirements
The responsibilities of this position require compliance with U.S. Government export control regulations. Candidates must either be U.S. Persons or be prepared to coordinate with the company to secure necessary U.S. government export authorizations. While we encourage all interested applicants to apply, continued employment is contingent upon obtaining the appropriate governmental export approvals.
💡 Quick Summary
Seeking a career-building opportunity? The General Manager, Service Solutions Organization position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.