Job Description
Location: Bangalore, Hyderabad
Notice Period: Immediate to 15 Days
Job Descriptions:
We are looking for an experienced Contact Center Engineer with strong hands-on expertise in Genesys and Genesys Engage platforms. The candidate will be responsible for designing, implementing, configuring, and supporting contact center solutions to ensure seamless customer interactions across multiple channels.
Key Responsibilities:
• Design, configure, and implement Genesys and Genesys Engage solutions for voice, chat, email, and digital channels.
• Manage routing strategies, IVR flows, SIP server configuration, and call flows.
• Troubleshoot issues related to Genesys Framework, Routing, WFM, SIP Server, GVP, and integration components.
• Collaborate with cross-functional teams to gather requirements and deliver customized solutions.
• Perform system upgrades, patches, and maintenance activities.
• Monitor system performance and ensure high availability of contact center operations.
Notice Period: Immediate to 15 Days
Job Descriptions:
We are looking for an experienced Contact Center Engineer with strong hands-on expertise in Genesys and Genesys Engage platforms. The candidate will be responsible for designing, implementing, configuring, and supporting contact center solutions to ensure seamless customer interactions across multiple channels.
Key Responsibilities:
• Design, configure, and implement Genesys and Genesys Engage solutions for voice, chat, email, and digital channels.
• Manage routing strategies, IVR flows, SIP server configuration, and call flows.
• Troubleshoot issues related to Genesys Framework, Routing, WFM, SIP Server, GVP, and integration components.
• Collaborate with cross-functional teams to gather requirements and deliver customized solutions.
• Perform system upgrades, patches, and maintenance activities.
• Monitor system performance and ensure high availability of contact center operations.
💡 Quick Summary
Seeking a career-building opportunity? The Genesys Engage position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.