Job Description
GERMAN SPEAKING CUSTOMER SERVICE ADMINISTRATOR
LANGUAGES
• Fluent German is essential
LOCATION
South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY
SALARY
£30,000 - £32,000 pa, depending on skills
START DATE
March or April 2026, depending on your availability
COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Customer Service Administrator.
You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:
• The typical job responsibilities will include:
• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and languages when necessary
CANDIDATE EXPERIENCE / SKILLS
• Fluent German is essential
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• A good team player but also able to work independently
• Effective at prioritising and able to work to deadlines and under pressure
SALARY
£30,000 - £32,000 pa plus benefits including
22 days holiday plus bank holidays
Life assurance and pension scheme
Fantastic staff discount of up to 60% of the retail price of goods
Great working environment and a super friendly and supportive team and manager!
WORKING HOURS
Monday to Friday (either 8.00 - 17.00 or 9.00 - 17.00)
CONTACT: Lisa Grimes
LANGUAGES
• Fluent German is essential
LOCATION
South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY
SALARY
£30,000 - £32,000 pa, depending on skills
START DATE
March or April 2026, depending on your availability
COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Customer Service Administrator.
You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:
• The typical job responsibilities will include:
• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories you are responsible for
• Providing support to the Export Sales Teams for other markets and languages when necessary
CANDIDATE EXPERIENCE / SKILLS
• Fluent German is essential
• Previous customer service experience or administrative experience is essential
• A clear and confident communicator
• A good team player but also able to work independently
• Effective at prioritising and able to work to deadlines and under pressure
SALARY
£30,000 - £32,000 pa plus benefits including
22 days holiday plus bank holidays
Life assurance and pension scheme
Fantastic staff discount of up to 60% of the retail price of goods
Great working environment and a super friendly and supportive team and manager!
WORKING HOURS
Monday to Friday (either 8.00 - 17.00 or 9.00 - 17.00)
CONTACT: Lisa Grimes
💡 Quick Summary
Seeking a career-building opportunity? The German speaking Customer Service Administrator position is now open for candidates interested in the Customer Care sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
