Gift Shop Representative

At Houston Methodist, the Gift Shop Representative position is responsible for ordering, receiving, stocking and inventory of specified merchandise as assigned. This position assists customers with merchandise and operating registers when needed. The Gift Shop Representative position answers the telephone and assists customers with phone orders, performing other duties as assigned by management. This position will ensure the department's patient, visitor and customer interactions are in accordance with Houston Methodist's ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.

PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner.
Receives and greets visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally.
Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS
Assists in merchandise selection from vendors and catalog sales.
Wraps gifts. Delivers flowers and gifts when needed.
Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
Displays merchandise in attractive and effective manner.
Performs light dusting and straightening of merchandise to ensure safety for guests.
Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision.
Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/hospital quality and safety scores.

FINANCE ESSENTIAL FUNCTIONS
Checks in and prices merchandise in a timely manner. Restocks merchandise as needed.
Operates registers as needed. Close out cash registers.
Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Offers innovative solutions through participation in performance improvement projects and activities.
Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE
Two years of retail experience, preferred
LICENSES AND CERTIFICATIONS - REQUIRED
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Has a working knowledge of calculators, copiers, fax machine, computers
Ability to work with peers in a team situation
Strong organization skills and detail-oriented nature
Professional handling of exposure to confidential/sensitive information
SUPPLEMENTAL REQUIREMENTS


WORK ATTIRE


Uniform No
Scrubs No
Business professional Yes
Other (department approved) Yes
ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* No
TRAVEL**
**Travel specifications may vary by department**


May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No
Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.