Job Description
Job Title : Officer – Global Delivery Simplification
Who we are looking for
Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland, Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune in India.
Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.
Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.
State Street is in the midst of the next evolution of its IT and Operations operating model with the end state goal of delivering a seamless experience to its institutional clients around the world. As part of this simplification effort, we seek to hire a Assistant Vice President. This role is expected to lead and drive strategic initiatives to achieve business outcomes, deliver transformation and innovation goals.
What you will be responsible for
As an Officer, you will be required to:
Support Global Delivery simplification initiatives within India or across all global locations
Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)
Drive adherence to the OKRs / KPIs to evaluate performance and drive reduction in variability/defects in critical business processes
Support innovation projects through the operational excellence agenda.
Work with stakeholders independently to obtain additional information that may be necessary from time to time to execute automation solutions
Collaborate with Operations, Transformation and Technology teams globally to ensure consistent service delivery, client solutions and client satisfaction
Partner with the leadership to execute on process re-engineering changes globally
Provide timely updates / reports to the executive management on the initiatives and escalate or seek support whenever required to ensure seamless execution of initiatives
What we value:
These skills will help you succeed in this role:
Advanced skills in process improvement and problem-solving and good project and change management skills
Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Result oriented with an ownership and accountability mindset
Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
Embed risk excellence culture across the teams
Commercial acumen - Understanding of cost/budgets
Encourage and drive a culture of change and ideation
Education & Preferred Qualifications:
Bachelor’s Degree or Post graduate Degree in Commerce or Computer Science or equivalent preferred
Knowledge of Lean methodologies & certifications like LSSBB and/or project management will be an added advantage
Microsoft Office suite skills – proficient in Excel, PowerPoint, Power Query is essential.
Data Analytics & Visualization - Skills in data interpretation, dashboarding, and tools like Power BI or Tableau are required for informed decision-making
AI & Machine Learning: Basic understanding AI-driven solutions, including anomaly detection and predictive analytics, is added advantage.
Process Reengineering Tools: Knowledge of platforms like Power Automate and Relay for Workflow optimization would be an advantage
Additional requirements:
8 years + experience in financial services, preferably having managed transformation initiatives
Strong Stakeholder and Relationship Management skills
Ability to develop business relationships, both within and outside of the organization
Excellent interpersonal, organizational and communication skills
Strong problem resolution and analytical skills
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Who we are looking for
Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland, Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune in India.
Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.
Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.
State Street is in the midst of the next evolution of its IT and Operations operating model with the end state goal of delivering a seamless experience to its institutional clients around the world. As part of this simplification effort, we seek to hire a Assistant Vice President. This role is expected to lead and drive strategic initiatives to achieve business outcomes, deliver transformation and innovation goals.
What you will be responsible for
As an Officer, you will be required to:
Support Global Delivery simplification initiatives within India or across all global locations
Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)
Drive adherence to the OKRs / KPIs to evaluate performance and drive reduction in variability/defects in critical business processes
Support innovation projects through the operational excellence agenda.
Work with stakeholders independently to obtain additional information that may be necessary from time to time to execute automation solutions
Collaborate with Operations, Transformation and Technology teams globally to ensure consistent service delivery, client solutions and client satisfaction
Partner with the leadership to execute on process re-engineering changes globally
Provide timely updates / reports to the executive management on the initiatives and escalate or seek support whenever required to ensure seamless execution of initiatives
What we value:
These skills will help you succeed in this role:
Advanced skills in process improvement and problem-solving and good project and change management skills
Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Result oriented with an ownership and accountability mindset
Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
Embed risk excellence culture across the teams
Commercial acumen - Understanding of cost/budgets
Encourage and drive a culture of change and ideation
Education & Preferred Qualifications:
Bachelor’s Degree or Post graduate Degree in Commerce or Computer Science or equivalent preferred
Knowledge of Lean methodologies & certifications like LSSBB and/or project management will be an added advantage
Microsoft Office suite skills – proficient in Excel, PowerPoint, Power Query is essential.
Data Analytics & Visualization - Skills in data interpretation, dashboarding, and tools like Power BI or Tableau are required for informed decision-making
AI & Machine Learning: Basic understanding AI-driven solutions, including anomaly detection and predictive analytics, is added advantage.
Process Reengineering Tools: Knowledge of platforms like Power Automate and Relay for Workflow optimization would be an advantage
Additional requirements:
8 years + experience in financial services, preferably having managed transformation initiatives
Strong Stakeholder and Relationship Management skills
Ability to develop business relationships, both within and outside of the organization
Excellent interpersonal, organizational and communication skills
Strong problem resolution and analytical skills
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
💡 Quick Summary
Seeking a career-building opportunity? The Global Delivery Simplification - Senior Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
