Job Description
Description
The HR Services Specialist is responsible for providing remote (e-mail, telephone etc.) support services offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and/or the business, spanning basic pay queries, benefits and other HR transactions (for example, recruitment, graduate programmes, HR Systems and ad-hoc HR Projects). Performs tasks using HR systems and follows processes to provide clear HR support to Vodafone employees and/or the business. Typically reports to the HR Service Manager.
Job Responsibility
Good understanding of procedures and concepts through acquired experience, to deliver assigned HR administration processes;
Communicates and exchanges logical information to provide advice and transactional service personally and via telephone or email to all managers and employees, based on written HR policies and processes. Provides consistent advice to resolve queries accurately and timely adheres to defined administration processes and ensures HR databases are updated correctly to make sure HR reports are accurate;
Understands the importance of providing accurate and timely administration services and reporting and its impact on wider HR services;
Direct responsibility over the quality of own tasks performed for a certain end-to-end HR process in line with agreed KPIs and service levels;
May provide informal guidance to junior staff and co-ordinate the work of others.
Skills
Service DeliveryEmployee ExperienceHR TransformationLeading Organisation Culture and ChangeStrategic MindsetData Analytics and InsightsSystem and Process TransformationPolicy and StandardsUser ExperienceCustomer CentricityService and Delivery Management
The HR Services Specialist is responsible for providing remote (e-mail, telephone etc.) support services offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and/or the business, spanning basic pay queries, benefits and other HR transactions (for example, recruitment, graduate programmes, HR Systems and ad-hoc HR Projects). Performs tasks using HR systems and follows processes to provide clear HR support to Vodafone employees and/or the business. Typically reports to the HR Service Manager.
Job Responsibility
Good understanding of procedures and concepts through acquired experience, to deliver assigned HR administration processes;
Communicates and exchanges logical information to provide advice and transactional service personally and via telephone or email to all managers and employees, based on written HR policies and processes. Provides consistent advice to resolve queries accurately and timely adheres to defined administration processes and ensures HR databases are updated correctly to make sure HR reports are accurate;
Understands the importance of providing accurate and timely administration services and reporting and its impact on wider HR services;
Direct responsibility over the quality of own tasks performed for a certain end-to-end HR process in line with agreed KPIs and service levels;
May provide informal guidance to junior staff and co-ordinate the work of others.
Skills
Service DeliveryEmployee ExperienceHR TransformationLeading Organisation Culture and ChangeStrategic MindsetData Analytics and InsightsSystem and Process TransformationPolicy and StandardsUser ExperienceCustomer CentricityService and Delivery Management
💡 Quick Summary
Seeking a career-building opportunity? The Global HR Analytics SME position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
