Job Description
Overview
JOB DESCRIPTION
Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.
We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights, predictions, and super-fast data for a variety of sporting organisations worldwide, plus the biggest names in media and broadcast.
We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to basketball and more. Stats Perform is the knowledge bank behind it all.
But data and technology is only half of the package. We need great people to fuel the engine. And that’s where you come in…
Stats Perform are seeking a Global HR Shared Services Manager to join the team. This position plays a pivotal role in managing a global team comprising of hybrid and remote members, focused customer service, continuous improvement and delivering efficient HR services.
Responsibilities
Team Leadership:
• Lead, coach, and develop a diverse team of global HR professionals, including hybrid and remote HR shared services employees.
• Prepare and produce team updates or slides to share with Director of HRSS and other key stakeholders.
• Implement a team development programme focused on upskilling and reskilling to ensure the right competencies and behaviors are in place for the team.
• Foster a collaborative and inclusive team environment, promoting cross functional co-operation and knowledge sharing.
HR Shared Service Delivery
• Oversee the delivery of HR Shared Services, employee records management and Service Now tickets.
• Ensure Service Level Agreements (SLA’s) are met and maintain a high standard of service quality.
• Process necessary paperwork and update Oracle for HR for HR enquiries.
• Ensure compliance with data privacy regulations and maintain data integrity.
• Implement tiered response strategies to efficiently address HR inquiries based on complexity and urgency.
• Analyse service level metrics and make data driven improvements to meet or exceed our SLA’s and objectives.
• Address complex global HR & ER enquiries and escalations and within required timescales, collaborating with COE’s, HR community and subject matter experts where required.
Project Management
• Champion and drive HR Shared Service projects, including process and policy improvements, knowledge management tools, system enhancements, and automated initiatives.
• Prepare and produce where appropriate project reports or slides to communicate to Director of HRSS or other key stakeholders.
Continuous Improvement
• Identify areas for process optimization and standardization to enhance efficiency and service quality.
• Implement best practices and monitor performance goals to track improvements.
Required Qualifications
• Good leadership and team building abilities.
• Excellent communication and interpersonal skills
• Proficiency in databases, and technology, with expertise on HRIS platforms
• Strong analytical and problem-solving skills.
• Ability to manage, organize and co-ordinate a high volume of work, prioritize critical activities within tight timescales whilst maintaining high quality and excellent attention to detail and accuracy of working.
• Demonstrated ability to drive customer service, process improvements and employee experience.
• IT Skills (Excel, Word, PowerPoint) intermediate level.
• A commitment to upholding data privacy and HR compliance standards
Why work at Stats Perform?
Well, why not? We’re a unique organization with a unique culture of care, competition and collaboration. Our ‘One Team’ ethos means that we take care of each other, through initiatives such as Mental Health Days Off and ‘No Meeting Fridays’ and of course, flexible working.
We pull together to build a better environment for all – from volunteering activities to fundraisers to participating in Employee Resource Groups. We will embrace all you have to offer at Stats Perform – your ideas, your passion, your life experiences and in return we’ll give you a great place to work.
Diversity, Equity and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. You will be contributing to an organization that is committed to ensuring a sense of belonging and inclusivity is felt by all. We’re collectively responsible for creating and maintaining an inclusive environment, and that’s why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation, more creativity and ensures we’re best placed to serve our clients and our communities, so we will continue to seek diversity and equity in all we do.
JOB DESCRIPTION
Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.
We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights, predictions, and super-fast data for a variety of sporting organisations worldwide, plus the biggest names in media and broadcast.
We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to basketball and more. Stats Perform is the knowledge bank behind it all.
But data and technology is only half of the package. We need great people to fuel the engine. And that’s where you come in…
Stats Perform are seeking a Global HR Shared Services Manager to join the team. This position plays a pivotal role in managing a global team comprising of hybrid and remote members, focused customer service, continuous improvement and delivering efficient HR services.
Responsibilities
Team Leadership:
• Lead, coach, and develop a diverse team of global HR professionals, including hybrid and remote HR shared services employees.
• Prepare and produce team updates or slides to share with Director of HRSS and other key stakeholders.
• Implement a team development programme focused on upskilling and reskilling to ensure the right competencies and behaviors are in place for the team.
• Foster a collaborative and inclusive team environment, promoting cross functional co-operation and knowledge sharing.
HR Shared Service Delivery
• Oversee the delivery of HR Shared Services, employee records management and Service Now tickets.
• Ensure Service Level Agreements (SLA’s) are met and maintain a high standard of service quality.
• Process necessary paperwork and update Oracle for HR for HR enquiries.
• Ensure compliance with data privacy regulations and maintain data integrity.
• Implement tiered response strategies to efficiently address HR inquiries based on complexity and urgency.
• Analyse service level metrics and make data driven improvements to meet or exceed our SLA’s and objectives.
• Address complex global HR & ER enquiries and escalations and within required timescales, collaborating with COE’s, HR community and subject matter experts where required.
Project Management
• Champion and drive HR Shared Service projects, including process and policy improvements, knowledge management tools, system enhancements, and automated initiatives.
• Prepare and produce where appropriate project reports or slides to communicate to Director of HRSS or other key stakeholders.
Continuous Improvement
• Identify areas for process optimization and standardization to enhance efficiency and service quality.
• Implement best practices and monitor performance goals to track improvements.
Required Qualifications
• Good leadership and team building abilities.
• Excellent communication and interpersonal skills
• Proficiency in databases, and technology, with expertise on HRIS platforms
• Strong analytical and problem-solving skills.
• Ability to manage, organize and co-ordinate a high volume of work, prioritize critical activities within tight timescales whilst maintaining high quality and excellent attention to detail and accuracy of working.
• Demonstrated ability to drive customer service, process improvements and employee experience.
• IT Skills (Excel, Word, PowerPoint) intermediate level.
• A commitment to upholding data privacy and HR compliance standards
Why work at Stats Perform?
Well, why not? We’re a unique organization with a unique culture of care, competition and collaboration. Our ‘One Team’ ethos means that we take care of each other, through initiatives such as Mental Health Days Off and ‘No Meeting Fridays’ and of course, flexible working.
We pull together to build a better environment for all – from volunteering activities to fundraisers to participating in Employee Resource Groups. We will embrace all you have to offer at Stats Perform – your ideas, your passion, your life experiences and in return we’ll give you a great place to work.
Diversity, Equity and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. You will be contributing to an organization that is committed to ensuring a sense of belonging and inclusivity is felt by all. We’re collectively responsible for creating and maintaining an inclusive environment, and that’s why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation, more creativity and ensures we’re best placed to serve our clients and our communities, so we will continue to seek diversity and equity in all we do.
💡 Quick Summary
Seeking a career-building opportunity? The Global HR Shared Services Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.