Job Description
Global Service Delivery Lead
beBee Careers • Mumbai, Maharashtra • via BeBee
24 hours ago
Full–time
No Degree Mentioned
Apply on BeBee
Apply on Jobs Trabajo.org
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
Job Responsibilities
The successful candidate will be responsible for:
• Responsible for global service delivery and DR management, application production support processes, and incident management
• Own the overall production support for all tracks and ensure better than expected systems/platform availability
• Interface with MSP partners for SLAs, KPIs, and coverage windows
• Capture and action the root causes for critical and fatal incidents
• Ensure clear and prompt communication to stakeholders and leadership with production uptime metrics
The ideal candidate will have excellent analytical skills, excellent problem-solving skills, and hands-on experience with ITSM and issue tracking processes and tools like Manage Engine SDP and JIRA.
Requirements
The ideal candidate will have:
• Good Communication Skills in English - verbal and written (mandatory)
• Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP
• Good hands-on experience of using JIRA tool and Excel is mandatory
• Knowledge of Ecommerce domain (Preferred)
• Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)
beBee Careers • Mumbai, Maharashtra • via BeBee
24 hours ago
Full–time
No Degree Mentioned
Apply on BeBee
Apply on Jobs Trabajo.org
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
Job Responsibilities
The successful candidate will be responsible for:
• Responsible for global service delivery and DR management, application production support processes, and incident management
• Own the overall production support for all tracks and ensure better than expected systems/platform availability
• Interface with MSP partners for SLAs, KPIs, and coverage windows
• Capture and action the root causes for critical and fatal incidents
• Ensure clear and prompt communication to stakeholders and leadership with production uptime metrics
The ideal candidate will have excellent analytical skills, excellent problem-solving skills, and hands-on experience with ITSM and issue tracking processes and tools like Manage Engine SDP and JIRA.
Requirements
The ideal candidate will have:
• Good Communication Skills in English - verbal and written (mandatory)
• Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP
• Good hands-on experience of using JIRA tool and Excel is mandatory
• Knowledge of Ecommerce domain (Preferred)
• Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Global Service Delivery Lead position is now open for candidates interested in the Delivery Boy Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.