Job Description
Full job description
Job Description:
Role Summary/Purpose:
Synchrony is on a mission to build a world-class Marketing Organization that delivers exceptional results for our retail and payment partners – while creating unforgettable customer experiences. As part of our Marketing Organization, the Document and Content Management Team owns multiple platforms, drives the creation, updating and maintenance of all digital and printed regulatory-required collateral for private label and bankcard products.
We’re looking for a Graphic & Production Artist to serve as the subject matter expert within DCM to own the creation and maintenance of various regulatory-required collateral, design and layout of team materials (SharePoint site, presentation layouts, job aids). Utilizing Office 365 and Adobe Creative Suite, this role delivers both printed and digital collateral, collaborates with internal clients, creative agencies, and external vendors. This role also ensures all deliverables comply with brand standards, legal, regulatory, and retention guidelines while proactively addressing challenges and communicating effectively with project managers and leadership. A commitment to continuous improvement is essential, focusing on streamlining processes for greater efficiency, cost savings, and standardization, all while maintaining an exceptional accuracy rate.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Serve as DCM’s subject matter graphic design expert to create and update regulatory-required cardholder collateral, and other team material such as job aids, SharePoint site, presentations using the appropriate software (Office 365, Adobe Creative Suite)
Manage the tactical execution of various printed and online collateral for delivery to internal clients, creative agencies, and external print suppliers
Proactively resolve issues and proactively communicate challenges to Project Managers and leadership as needed to coordinate solution implementation.
Ensure collateral meets client requirements, SYF and client brand standards, channel requirements, legal and regulatory guidelines, and retention requirements
Identify process improvements targeting cycle/lead time reductions, cost savings and standardizations
Consistently maintain a 99.9% accuracy rate for collateral, procedures and processes
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's Degree or in lieu of degree high school diploma/GED and 5+ years of Marketing experience.
A minimum of 2 years of prior creative design experience including utilization of Adobe Creative Suite, HTML coding and HTML coding with pagination.
Ability and flexibility to travel for business as required
Desired Characteristics:
2+ years marketing project management with knowledge of print, online and mobile environments.
Experience in consumer financial services with exposure to a credit card or retail environment.
Experience in developing marketing campaigns and creative material that resonate with customers.
Project management skills with successful experience participating in a cross functional team.
Demonstrated ability to creatively solve problems, develop new tactics and address implementation obstacles.
Grade/Level: 09
The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have * months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, ****** orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-86XXXXXX. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing
Job Description:
Role Summary/Purpose:
Synchrony is on a mission to build a world-class Marketing Organization that delivers exceptional results for our retail and payment partners – while creating unforgettable customer experiences. As part of our Marketing Organization, the Document and Content Management Team owns multiple platforms, drives the creation, updating and maintenance of all digital and printed regulatory-required collateral for private label and bankcard products.
We’re looking for a Graphic & Production Artist to serve as the subject matter expert within DCM to own the creation and maintenance of various regulatory-required collateral, design and layout of team materials (SharePoint site, presentation layouts, job aids). Utilizing Office 365 and Adobe Creative Suite, this role delivers both printed and digital collateral, collaborates with internal clients, creative agencies, and external vendors. This role also ensures all deliverables comply with brand standards, legal, regulatory, and retention guidelines while proactively addressing challenges and communicating effectively with project managers and leadership. A commitment to continuous improvement is essential, focusing on streamlining processes for greater efficiency, cost savings, and standardization, all while maintaining an exceptional accuracy rate.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Serve as DCM’s subject matter graphic design expert to create and update regulatory-required cardholder collateral, and other team material such as job aids, SharePoint site, presentations using the appropriate software (Office 365, Adobe Creative Suite)
Manage the tactical execution of various printed and online collateral for delivery to internal clients, creative agencies, and external print suppliers
Proactively resolve issues and proactively communicate challenges to Project Managers and leadership as needed to coordinate solution implementation.
Ensure collateral meets client requirements, SYF and client brand standards, channel requirements, legal and regulatory guidelines, and retention requirements
Identify process improvements targeting cycle/lead time reductions, cost savings and standardizations
Consistently maintain a 99.9% accuracy rate for collateral, procedures and processes
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Bachelor's Degree or in lieu of degree high school diploma/GED and 5+ years of Marketing experience.
A minimum of 2 years of prior creative design experience including utilization of Adobe Creative Suite, HTML coding and HTML coding with pagination.
Ability and flexibility to travel for business as required
Desired Characteristics:
2+ years marketing project management with knowledge of print, online and mobile environments.
Experience in consumer financial services with exposure to a credit card or retail environment.
Experience in developing marketing campaigns and creative material that resonate with customers.
Project management skills with successful experience participating in a cross functional team.
Demonstrated ability to creatively solve problems, develop new tactics and address implementation obstacles.
Grade/Level: 09
The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have * months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, ****** orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-86XXXXXX. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing
💡 Quick Summary
Seeking a career-building opportunity? The Graphic & Production Artist position is now open for candidates interested in the Web / Graphic Design Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Web / Graphic Design Jobs is a plus.
