Groups and Race Centre Coordinator

The Groups and Race Centre Coordinator aims to create an amazing guest experience for every group that comes to Sun Peaks. This role assists the Guest Services department with coordinating group functions and events, processing payments for groups and ensuring the groups arrival, stay and departure are a rewarding experience. You will also be responsible for all communication with race teams throughout the calendar year to provide them with the best experience for their pre, post or mid-season training camps. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $26.68 per hour

Physical Requirement: Medium; work activities involve handling loads up to 20kg; in both an indoor and outdoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

Winter/Summer Season Lift, Trail and Golf passes
Initial entitlement to three weeks of paid vacation
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Participation in our RRSP and matching DPSP programs
Company supported training and professional development opportunities
Dining discounts within our hotel & Resort-owned outlets
Retail discounts in our Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas & hotels
Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Skills you bring with you:

Minimum two years of experience in a similar or related role.
Post-secondary education; business administration, or equivalent experience considered an asset.
Outstanding interpersonal and motivational skills.
Outstanding computers skills; P.O.S. systems, Microsoft computer systems, electronic business systems.
Outstanding cash handling skills; sales transaction reconciliation, daily cash outs.
Excellent communication skills.
Highly organized, accurate, and detail-oriented.
Proven track record in guest services and as a team player.
Well-developed verbal and written communication skills.
Good working knowledge of current WorkSafeBC standards.
Primary Responsibilities:

Race Centre:

Coordinate all Race Centre bookings, tickets and payments.
Ensure all teams have presented their insurance documents and have signed the terms and conditions before arrival.
Print off tickets for groups before arrival and deliver, if applicable.
Input group orders into POS system RTP.
Post-visit telephone follow-up with group leaders to ensure groups were satisfied with their experience and to secure repeat bookings.
Be available to assist the Access Audit team during the early morning race centre loads.
Groups:

Coordinate groups arriving in the resort, including welcoming groups as they arrive and ensuring all guest touchpoints (tickets, rentals, snow sports school, activities, etc.) are delivered in a seamless manner.
Assist groups in the rental area and ensure groups are delivered to the on-snow sports school coordinator.
Coordinate all Slopeside School and First Nations program bookings and requirements.
Coordinate all other large group and private booking requests and inquiries for varied resort-controlled products.
Print off tickets for groups before arrival and deliver if applicable.
Ensure all pre-filled documents are received, correct, and distributed to rentals and snow sports school.
Input group orders into POS system RTP and email invoices to groups before arrival.
Assist with any walk-in groups.
Post-visit telephone follow-up with group leaders to ensure groups were satisfied with their experience and to secure repeat bookings.
General Responsibilities:

Maintain expert knowledge of all resort offerings, including accommodation, dining, mountain activities, and third-party operator activities.
Maintain an excellent relationship with the accounting team in order to ensure swift billing and payments.
Responsible for updating POS System RTP group products on an annual basis.
Responsible for requesting updates to the relevant pages on the resort’s website.
Ensure that the Groups and Race Centre Lead person has adequate training and is set up for success
Staffing - hiring, training, scheduling and fulfilling exceptions in Payworks. Conducting performance evaluations for the seasonal staff member associated with Groups and Race.
Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/ebc226a4-dcd7-42cd-0f08-ea65ae4a0d8f/apply?source=3448386-CS-58771

Canada
British Columbia
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