Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Go where opportunity is always on
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly Beach team as a Guest Experience Host Team Leader today!
How You'll Shine
Provide regular coaching, mentoring and feedback to the team to ensure continued development and Identify training needs
New starter and ongoing training and performance management
Day to day operations of Guest Experience Host operation at designated sites in partnership with Resort Ops and Sales Teams
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department-related paperwork
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Using all communication equipment including telephones, facsimiles and computers
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts.
How You'll Be Rewarded
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
What You'll Bring
To be successful in this role, you will be:
Previous experience or managment experience within a similar position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays
Go where opportunity is always on
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly Beach team as a Guest Experience Host Team Leader today!
How You'll Shine
Provide regular coaching, mentoring and feedback to the team to ensure continued development and Identify training needs
New starter and ongoing training and performance management
Day to day operations of Guest Experience Host operation at designated sites in partnership with Resort Ops and Sales Teams
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department-related paperwork
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Using all communication equipment including telephones, facsimiles and computers
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts.
How You'll Be Rewarded
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
What You'll Bring
To be successful in this role, you will be:
Previous experience or managment experience within a similar position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays
💡 Quick Summary
Seeking a career-building opportunity? The Guest Experience Host Team Leader position is now open for candidates interested in the Remote Jobs sector. This role in Manly offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
