Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Guest Relations Executive
Work Dynamics
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Workplace Experience, join us to be inspired by the best.
Job type
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Job type : Full time
Reporting Manager : Lobby Manager
No of staff managed : NA
Job Aim:
To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.
What This Job Involves
Responsibilities
Key Operations delivery
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
Ensure Accenture specific processes/manuals is followed
Visitor admission is properly authorized
Maintained visitor logbook and book taxis if required
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts, and public area.
Ensure the laptop details are scanned and check for Govt. ID’s.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for
Competencies
Excellent communication skills.
Strong customer service drive.
Outstanding problem-solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.
Job profile:
Qualification : Prefer BHM/Bachelor’s Degree
Industry Type : FM Services, Hotel
Overall Experience : 2-4 years
Industry Experience : 2-3 years
Technical Skills : Computer knowledge
Generic Skills : Communication, Vendor/people management, Planning, Prioritizing and organizing
Behaviors : Achievement level, Team work, Learning attitude & Positive thinking
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Guest Relations Executive
Work Dynamics
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Workplace Experience, join us to be inspired by the best.
Job type
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Job type : Full time
Reporting Manager : Lobby Manager
No of staff managed : NA
Job Aim:
To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.
What This Job Involves
Responsibilities
Key Operations delivery
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
Ensure Accenture specific processes/manuals is followed
Visitor admission is properly authorized
Maintained visitor logbook and book taxis if required
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts, and public area.
Ensure the laptop details are scanned and check for Govt. ID’s.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for
Competencies
Excellent communication skills.
Strong customer service drive.
Outstanding problem-solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.
Job profile:
Qualification : Prefer BHM/Bachelor’s Degree
Industry Type : FM Services, Hotel
Overall Experience : 2-4 years
Industry Experience : 2-3 years
Technical Skills : Computer knowledge
Generic Skills : Communication, Vendor/people management, Planning, Prioritizing and organizing
Behaviors : Achievement level, Team work, Learning attitude & Positive thinking
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
