Job Description
Company Description
Guest Service Agent (Part Time) – Front Office, Reservations
Hotel Morris Sydney – Handwritten Collection
Company Description
Discover Hotel Morris in the Historic Heart of Haymarket. Originally opening its doors in 1929, Hotel Morris has been lovingly restored into an 82‑room boutique hotel with an ******** wine bar, Bar Morris, at its heart. We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character.
Set in the vibrant energy of Thai Town, we’re a small, passionate team that takes pride in creating thoughtful, memorable moments for every guest who walks through our doors.
Who We Are
When you join Hotel Morris, you’re not just part of a team — you’re part of the family. We champion individuality, curiosity, and genuine connection. As part of Accor, you’ll also enjoy global benefits, career pathways, and the support of one of the world’s leading hospitality groups.
Our goal is simple: To deliver warm, effortless hospitality with personality, charm, and great banter.
About the Role
We’re looking for a Part‑Time Guest Service Agent who thrives on variety and isn’t afraid to jump between Front Office, Reservations, and Food & Beverage service. This is a fantastic opportunity for someone who wants to broaden their skillset and step confidently into a Duty Manager role in the coming months.
You’ll be the welcoming face of the hotel, the calm voice behind the reservations inbox, and the friendly presence supporting our Bar Morris team during service. No two days look the same — and that’s exactly what makes this role special.
What You’ll Be Doing
Delivering warm, personalised service from check‑in to check‑out
Managing the reservations inbox, virtual payments, chargebacks, and guest correspondence
Handling guest requests across multiple channels with accuracy and care
Supporting F&B operations during busy periods (service, running food, clearing tables, guest engagement)
Maintaining smooth daily operations across Front Office and Bar Morris
Assisting with financial transactions and end‑of‑day procedures
Handling guest feedback and resolving issues with empathy and professionalism
Upholding brand standards and contributing to a positive team culture
Attending scheduled meetings and supporting the leadership team as required
Who This Role Suits
This is an ideal role for someone who:
Has experience in Front Office or Reservations, ideally within Accor
Is confident using Opera PMS (Cloud preferred)
Enjoys variety and isn’t afraid to jump between departments
Has strong communication skills and a guest‑first mindset
Thrives in a small, close‑knit team environment
Wants to grow into a Duty Manager role in the near future
Can work a flexible roster, including weekends and public holidays
Holds a valid RSA
If you love hospitality, enjoy being hands‑on, and want a role that genuinely develops your leadership capability, this is your moment.
Why Join Hotel Morris & Accor?
Global Accor Heartist benefits, including discounted accommodation worldwide
30% off at participating Accor restaurants and bars
Access to Accor’s Learning & Development programs
Genuine career pathways — including Duty Manager progression
Wellbeing and employee assistance programs
A supportive, inclusive, and fun team culture
You’re Morris’ Future
We invite you to:
Bring your experience to the table
Be you, be passionate, and have fun
Offer thoughtful hospitality
Be curious about others
If you’re ready to grow, learn, and be part of a hotel with real heart, we’d love to hear from you.
Guest Service Agent (Part Time) – Front Office, Reservations
Hotel Morris Sydney – Handwritten Collection
Company Description
Discover Hotel Morris in the Historic Heart of Haymarket. Originally opening its doors in 1929, Hotel Morris has been lovingly restored into an 82‑room boutique hotel with an ******** wine bar, Bar Morris, at its heart. We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character.
Set in the vibrant energy of Thai Town, we’re a small, passionate team that takes pride in creating thoughtful, memorable moments for every guest who walks through our doors.
Who We Are
When you join Hotel Morris, you’re not just part of a team — you’re part of the family. We champion individuality, curiosity, and genuine connection. As part of Accor, you’ll also enjoy global benefits, career pathways, and the support of one of the world’s leading hospitality groups.
Our goal is simple: To deliver warm, effortless hospitality with personality, charm, and great banter.
About the Role
We’re looking for a Part‑Time Guest Service Agent who thrives on variety and isn’t afraid to jump between Front Office, Reservations, and Food & Beverage service. This is a fantastic opportunity for someone who wants to broaden their skillset and step confidently into a Duty Manager role in the coming months.
You’ll be the welcoming face of the hotel, the calm voice behind the reservations inbox, and the friendly presence supporting our Bar Morris team during service. No two days look the same — and that’s exactly what makes this role special.
What You’ll Be Doing
Delivering warm, personalised service from check‑in to check‑out
Managing the reservations inbox, virtual payments, chargebacks, and guest correspondence
Handling guest requests across multiple channels with accuracy and care
Supporting F&B operations during busy periods (service, running food, clearing tables, guest engagement)
Maintaining smooth daily operations across Front Office and Bar Morris
Assisting with financial transactions and end‑of‑day procedures
Handling guest feedback and resolving issues with empathy and professionalism
Upholding brand standards and contributing to a positive team culture
Attending scheduled meetings and supporting the leadership team as required
Who This Role Suits
This is an ideal role for someone who:
Has experience in Front Office or Reservations, ideally within Accor
Is confident using Opera PMS (Cloud preferred)
Enjoys variety and isn’t afraid to jump between departments
Has strong communication skills and a guest‑first mindset
Thrives in a small, close‑knit team environment
Wants to grow into a Duty Manager role in the near future
Can work a flexible roster, including weekends and public holidays
Holds a valid RSA
If you love hospitality, enjoy being hands‑on, and want a role that genuinely develops your leadership capability, this is your moment.
Why Join Hotel Morris & Accor?
Global Accor Heartist benefits, including discounted accommodation worldwide
30% off at participating Accor restaurants and bars
Access to Accor’s Learning & Development programs
Genuine career pathways — including Duty Manager progression
Wellbeing and employee assistance programs
A supportive, inclusive, and fun team culture
You’re Morris’ Future
We invite you to:
Bring your experience to the table
Be you, be passionate, and have fun
Offer thoughtful hospitality
Be curious about others
If you’re ready to grow, learn, and be part of a hotel with real heart, we’d love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent position is now open for candidates interested in the Restaurants & Food Service sector. This role in Haymarket offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.