Job Description
Full job description
We are recruiting a Gust Services Ambassador to join our Rapport team, based at two of our client’s offices near Piccadilly Circus and Oxford Street. Our client is an investment management firm, providing financial services with a big emphasis on sustainable investment options.
The position holder will play a crucial part in providing excellent service to clients and customers, ensuring highest standard for the Front of House Guest Services, Call Services, and on-site Office Services coordination.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6:30 PM)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Acting as the main point of contact on the client floor welcoming internal and external guests and looking after them for the duration of their visit
Supporting Executive Assistants to ensure smooth day-to-day office operations (i.e., maintenance requests, facilities vendor visits, building engineer site visits, etc.)
Welcoming guests at the reception and escorting them to their meeting rooms or required destinations within the building
Handling switchboard calls in accordance with the firm’s standards
Proactively managing the office space and meeting rooms are impeccable, and equipment is in working order
Handling hospitality duties and relating catering requirements (i.e., collecting breakfast, ordering lunch, setting up kitchens, maintaining coffee/milk machines)
Communicating effectively with other departments and service providers, creating a “one team” approach (i.e., housekeeping, security, maintenance)
Maintaining stationery/supply levels, printer, and post room management
Providing social events assistance (i.e., bi-weekly in-house lunches)
Booking cars/taxis when required
Ensuring the company service and H&S standards are adhered to and being part of the first aid & fire warden first responder teams
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a minimum of one year of experience in a guest/client facing customer service environment
Be highly organised individual with passion for delivering excellent customer service
Possess strong communication skills at all levels, and a good command of the English language, both verbal and written
Have an outgoing personality and be able to easily build rapport with key stakeholders
Be able to create immediate rapport with key stakeholders, and work independently in a fast-paced environment with a varied workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We are recruiting a Gust Services Ambassador to join our Rapport team, based at two of our client’s offices near Piccadilly Circus and Oxford Street. Our client is an investment management firm, providing financial services with a big emphasis on sustainable investment options.
The position holder will play a crucial part in providing excellent service to clients and customers, ensuring highest standard for the Front of House Guest Services, Call Services, and on-site Office Services coordination.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6:30 PM)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Acting as the main point of contact on the client floor welcoming internal and external guests and looking after them for the duration of their visit
Supporting Executive Assistants to ensure smooth day-to-day office operations (i.e., maintenance requests, facilities vendor visits, building engineer site visits, etc.)
Welcoming guests at the reception and escorting them to their meeting rooms or required destinations within the building
Handling switchboard calls in accordance with the firm’s standards
Proactively managing the office space and meeting rooms are impeccable, and equipment is in working order
Handling hospitality duties and relating catering requirements (i.e., collecting breakfast, ordering lunch, setting up kitchens, maintaining coffee/milk machines)
Communicating effectively with other departments and service providers, creating a “one team” approach (i.e., housekeeping, security, maintenance)
Maintaining stationery/supply levels, printer, and post room management
Providing social events assistance (i.e., bi-weekly in-house lunches)
Booking cars/taxis when required
Ensuring the company service and H&S standards are adhered to and being part of the first aid & fire warden first responder teams
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a minimum of one year of experience in a guest/client facing customer service environment
Be highly organised individual with passion for delivering excellent customer service
Possess strong communication skills at all levels, and a good command of the English language, both verbal and written
Have an outgoing personality and be able to easily build rapport with key stakeholders
Be able to create immediate rapport with key stakeholders, and work independently in a fast-paced environment with a varied workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Ambassador position is now open for candidates interested in the Operations Executive Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.