Education: Secondary (high) school graduation certificate. Tasks: Assign sales workers to duties. Hire and train or arrange for training of staff. Authorize payments by cheque. Order merchandise. Authorize return of merchandise. Establish work schedules. Sell merchandise. Prepare reports on sales volumes, merchandising and personnel matters. Resolve issues that may arise, including customer requests, complaints and supply shortages. Organize and maintain inventory. Supervise and co-ordinate activities of workers. Supervision: 3-4 people. Cashiers. Grocery clerks and shelf stockers. Retail salespersons and sales clerks. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Handling heavy loads. Attention to detail. Combination of sitting, standing, walking. Walking. Standing for extended periods. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Organized. Reliability. Team player. Experience: 1 year to less than 2 years.