Job Description
The Role Responsibilities
The Director, Head CPBB Business Banking Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the Business Banking, ME Credit underwriting and Fraud Risk operations and strategy. The successful candidate will have a strong understanding of operating in a FIRST line capacity within a Business Banking credit operations/ fraud risk management organisation and can respond flexibly and collaboratively to evolving fraud threat requirements. Candidate to have proven experience (14+ years- Financial Services) in Business Banking fraud risk management and Fraud strategy including Business banking products. The profile requires understanding of Business banking products, Business banking operations, Operational and Fraud risk, threats, and internal controls. The role requires experience in management of Application fraud detection tool and operational effectiveness metrices. The role reports directly to the (Head CPBB- Fraud Risk Lending, Business Banking, Trade and Partnerships). This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type for the. The role will provide for,
• Managing Consumer Private and Business Banking ('CPBB') Business Banking and ME fraud risk and strategy
• Managing Fraud risk activities and processes, effectively and efficiently- aligned to the business strategy.
• Define Fraud Risk Managing strategy and infrastructure for channels and products within CPBB (Business Banking/ME products)
• Define and develop operating model to best support process efficiencies and effectiveness in Fraud Risk Management
Strategy
• The Director, Head CPBB Business Banking Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the Fraud Risk Operations and Strategy.
• The successful candidate to have a strong understanding of operating in a FIRST line capacity within a fraud risk management organisation, and can respond flexibly and collaboratively to evolving business, regulatory and fraud threat requirements.
• The role reports directly to the (Lending, Business Banking, Trade and Partnerships). This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type for the. The role will provide for,
• Managing Consumer Private and Business Banking ('CPBB') Business Banking/ ME fraud risk and strategy
• Managing Fraud risk activities and processes, effectively and efficiently in alignment to the business strategy
Business
• The primary purpose of this position to ensure that the management of Fraud risk and ensure that BB fraud losses are within established fraud risk appetite.
• The candidate to define BB fraud controls and monitor that they are operating effectively/ efficiently to ensure BB fraud risk is appropriately managed within the relevant businesses.
• The role will support the Head, CPBB Fraud Risk in their role as the Bank's executive accountable for BB fraud risk.
• The successful candidate will work closely with the Head, CPBB Fraud Risk Head FCSO Head FRSC and the Business CROs, COOs, CCH, Business Banking, 2LOD and Business Banking/ ME fraud management team and other key stakeholders to drive requirements and help set priorities for BB/ME fraud risk strategy and investment based on acceptable risk tolerance taking into account the evolving threat and regulatory landscape, policies and standards, and technology infrastructure.
Processes
The major functional activities that this role (Business Banking/ ME fraud risk management and strategy) will lead and manage are:
• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the country.
• Develop and maintain Application Fraud detection System capabilities (Lending application fraud detection tool), skills and infrastructure that are in compliance with internal policies and external regulations for Business Banking
• Review and maintain BB/ ME Fraud detection System capabilities, skills and infrastructure (Manual and System) that are in compliance with internal policies and external regulations for Business Banking
• Act quickly and decisively when any fraud risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees
• Design, Implement and Improve the BB Fraud Risk Framework in CPBB and monitor the BB Fraud risk metrics to identify potential control weaknesses
• Re-engineer process to identify fraud and deliver desired client experience across all channels/products
• Strong collaboration and concerted efforts with key stakeholders/partners (e.g. BB Risk, BB ME Products, Operations, Fraud 2LOD, Operational Risk, CFCC, Technology)
• sharing information on fraud trends and identifying emerging fraud threats
• leveraging on common tools, information, and processes
• Provide support to global standard operational models, centralization, and automation.
• Accountable for pre-booking scenarios development / fine-tuning to influence detection rates and FPR (false positive rates) for BB Fraud Screening
• Accountable for post-booking scenarios development / fine-tuning to influence detection rates and FPR.
• Monthly review with stakeholders across Group and Countries.
• Sharing of significant fraud MO, root causes and best practices with the countries
• Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams.
• Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios.
• Drive standardization and ensure investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement across markets.
• Develop fraud awareness programs for staff and clients.
• Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant countries.
People and Talent
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified
Risk Management
• Deliver the defined aspects of the BB fraud risk role to support the Group's Fraud risk management approach and objectives.
• Ensure that the BB fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards and those issues are identified, escalated, and addressed as appropriate.
Governance
• Drive integration of BB fraud risk framework and associated Policy and Standards into countries, business lines
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Group Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
• Partnership Business, Country, Risk and Credit teams
• Group Lending and Risk Operations
• CCO Retail Clients, RCOs, CCH, CCROs, SOROs
• Business Banking, Trade products, Risk, Compliance, FCC stakeholders
• Trade FCSO
• Fraud FRSC
• Fraud Second Line of Défense
• Regional / Country Business Heads and Product Head, CPBB Client segment
• Financial Crime Compliance and Shared Investigations Services
• Relevant members of Risk Operations management team
• Internal and External Auditors and Regulators
• Suppliers, Vendors and Consultants
Other Responsibilities
• Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk management and alignment.
• Prepare, present and demonstrate fraud risk capabilities in relevant risk committees, steering groups and cross-business forums.
• Measure efficient and effective management of Fraud risk through applicable controls and tools
• Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders.
• Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
• Maintain sufficient and appropriate evidence of work performed for review by Group Internal Audit and others.
• Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.
Our Ideal Candidate
• Proven experience (14+ years- Financial Services) in Business Banking Fraud Risk/ Credit operations, BB fraud risk management and strategy.
• Bachelor's Degree in Engineering, Finance & Accounting, Law, Business Management, or other related discipline.
• Graduate degree (Master's) and/or professional certifications have an advantage (e.g., CA, CFE, CPA).
• Thorough understanding of BB/ ME products, BB/ME credit Operations, Operational and Fraud risk, threats, and internal controls.
• Experience working in the financial services industry with keen understanding of business and operational environments.
• Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
• Strong analytical and program management skills.
• Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
• Ability to liaise with all parts of the Bank, including risk and business stakeholders.
• Excellent oral, written and communication skills.
Role Specific Competencies
• CA (Desired not mandatory)
• CFE (Desired not mandatory)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
The Director, Head CPBB Business Banking Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the Business Banking, ME Credit underwriting and Fraud Risk operations and strategy. The successful candidate will have a strong understanding of operating in a FIRST line capacity within a Business Banking credit operations/ fraud risk management organisation and can respond flexibly and collaboratively to evolving fraud threat requirements. Candidate to have proven experience (14+ years- Financial Services) in Business Banking fraud risk management and Fraud strategy including Business banking products. The profile requires understanding of Business banking products, Business banking operations, Operational and Fraud risk, threats, and internal controls. The role requires experience in management of Application fraud detection tool and operational effectiveness metrices. The role reports directly to the (Head CPBB- Fraud Risk Lending, Business Banking, Trade and Partnerships). This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type for the. The role will provide for,
• Managing Consumer Private and Business Banking ('CPBB') Business Banking and ME fraud risk and strategy
• Managing Fraud risk activities and processes, effectively and efficiently- aligned to the business strategy.
• Define Fraud Risk Managing strategy and infrastructure for channels and products within CPBB (Business Banking/ME products)
• Define and develop operating model to best support process efficiencies and effectiveness in Fraud Risk Management
Strategy
• The Director, Head CPBB Business Banking Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the Fraud Risk Operations and Strategy.
• The successful candidate to have a strong understanding of operating in a FIRST line capacity within a fraud risk management organisation, and can respond flexibly and collaboratively to evolving business, regulatory and fraud threat requirements.
• The role reports directly to the (Lending, Business Banking, Trade and Partnerships). This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type for the. The role will provide for,
• Managing Consumer Private and Business Banking ('CPBB') Business Banking/ ME fraud risk and strategy
• Managing Fraud risk activities and processes, effectively and efficiently in alignment to the business strategy
Business
• The primary purpose of this position to ensure that the management of Fraud risk and ensure that BB fraud losses are within established fraud risk appetite.
• The candidate to define BB fraud controls and monitor that they are operating effectively/ efficiently to ensure BB fraud risk is appropriately managed within the relevant businesses.
• The role will support the Head, CPBB Fraud Risk in their role as the Bank's executive accountable for BB fraud risk.
• The successful candidate will work closely with the Head, CPBB Fraud Risk Head FCSO Head FRSC and the Business CROs, COOs, CCH, Business Banking, 2LOD and Business Banking/ ME fraud management team and other key stakeholders to drive requirements and help set priorities for BB/ME fraud risk strategy and investment based on acceptable risk tolerance taking into account the evolving threat and regulatory landscape, policies and standards, and technology infrastructure.
Processes
The major functional activities that this role (Business Banking/ ME fraud risk management and strategy) will lead and manage are:
• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the country.
• Develop and maintain Application Fraud detection System capabilities (Lending application fraud detection tool), skills and infrastructure that are in compliance with internal policies and external regulations for Business Banking
• Review and maintain BB/ ME Fraud detection System capabilities, skills and infrastructure (Manual and System) that are in compliance with internal policies and external regulations for Business Banking
• Act quickly and decisively when any fraud risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees
• Design, Implement and Improve the BB Fraud Risk Framework in CPBB and monitor the BB Fraud risk metrics to identify potential control weaknesses
• Re-engineer process to identify fraud and deliver desired client experience across all channels/products
• Strong collaboration and concerted efforts with key stakeholders/partners (e.g. BB Risk, BB ME Products, Operations, Fraud 2LOD, Operational Risk, CFCC, Technology)
• sharing information on fraud trends and identifying emerging fraud threats
• leveraging on common tools, information, and processes
• Provide support to global standard operational models, centralization, and automation.
• Accountable for pre-booking scenarios development / fine-tuning to influence detection rates and FPR (false positive rates) for BB Fraud Screening
• Accountable for post-booking scenarios development / fine-tuning to influence detection rates and FPR.
• Monthly review with stakeholders across Group and Countries.
• Sharing of significant fraud MO, root causes and best practices with the countries
• Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams.
• Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios.
• Drive standardization and ensure investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement across markets.
• Develop fraud awareness programs for staff and clients.
• Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant countries.
People and Talent
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified
Risk Management
• Deliver the defined aspects of the BB fraud risk role to support the Group's Fraud risk management approach and objectives.
• Ensure that the BB fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards and those issues are identified, escalated, and addressed as appropriate.
Governance
• Drive integration of BB fraud risk framework and associated Policy and Standards into countries, business lines
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Group Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key stakeholders
• Partnership Business, Country, Risk and Credit teams
• Group Lending and Risk Operations
• CCO Retail Clients, RCOs, CCH, CCROs, SOROs
• Business Banking, Trade products, Risk, Compliance, FCC stakeholders
• Trade FCSO
• Fraud FRSC
• Fraud Second Line of Défense
• Regional / Country Business Heads and Product Head, CPBB Client segment
• Financial Crime Compliance and Shared Investigations Services
• Relevant members of Risk Operations management team
• Internal and External Auditors and Regulators
• Suppliers, Vendors and Consultants
Other Responsibilities
• Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk management and alignment.
• Prepare, present and demonstrate fraud risk capabilities in relevant risk committees, steering groups and cross-business forums.
• Measure efficient and effective management of Fraud risk through applicable controls and tools
• Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders.
• Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
• Maintain sufficient and appropriate evidence of work performed for review by Group Internal Audit and others.
• Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.
Our Ideal Candidate
• Proven experience (14+ years- Financial Services) in Business Banking Fraud Risk/ Credit operations, BB fraud risk management and strategy.
• Bachelor's Degree in Engineering, Finance & Accounting, Law, Business Management, or other related discipline.
• Graduate degree (Master's) and/or professional certifications have an advantage (e.g., CA, CFE, CPA).
• Thorough understanding of BB/ ME products, BB/ME credit Operations, Operational and Fraud risk, threats, and internal controls.
• Experience working in the financial services industry with keen understanding of business and operational environments.
• Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
• Strong analytical and program management skills.
• Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
• Ability to liaise with all parts of the Bank, including risk and business stakeholders.
• Excellent oral, written and communication skills.
Role Specific Competencies
• CA (Desired not mandatory)
• CFE (Desired not mandatory)
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Head Fraud Risk Business Banking position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
