Job Description
Job Description
1. Job Attributes
1.1. Position Name: Head of HR & L&D - Store operations
1.2. Position Code-
1.3. Reporting to COO
1.4. Business Unit Retail
1.5. Function - Human Resource
1.6. Location HO- Kolkata
2. Job Purpose
Responsible for designing and deploying the business people's philosophy, HR/L&D strategy, and plans, in alignment with the overall Retail group organisational strategy to build a high-performance and vibrant work culture and attract, motivate, retain, and develop the right talent in the Business, Driving Innovation for the Business.
3. Key Responsibilities
3.1.1. Lead the design of long-term and medium-term HR strategy for the business in sync with the overall retail organisational strategy, talent trends, regulatory framework concerning the workforce, changing business requirements, competition landscape, and values of the organisation
3.1.2. Identify and prioritise impact areas, set up timelines for implementation of plans, and establish appropriate governance mechanisms to ensure efficient execution of the devised HR strategy
3.1.3. Provide support to the team below to draft action plans that align with the HR strategy about talent management, learning and development, total rewards, talent acquisition, employee relations and engagement, business partnering, compliance, performance management, employee branding, analytics, etc.
3.1.4. Track and monitor the achievement of these plans frequently and provide support/ guidance to the team as required
3.1.5. Consult with the COO in designing the high-level organisation structure based on a review of the current structure, internal and external benchmarking studies, changes in business processes, projected business expansion, and inefficiencies identified in areas such as span of control, role overlaps, etc.
3.1.6. Review and develop long-term and annual workforce/workforce plans, created in alignment with business growth projections and guide the team to ensure execution for the same
3.1.7. Drive the succession planning process in the organisation along with the Business Head by identifying critical senior-level positions, conducting talent reviews for high potentials/ eligible candidates, assessing the readiness of each candidate, and obtaining leadership commitment toward the implementation of development plans for the identified successors
3.1.8. Review the talent management and L&D strategy of the organisation and monitor the execution to ensure efficient and efficient deployment
4. Key Performance Indicators
4.1. Primary KPIs 4.2. Additional KPIs
4.1.1. HR strategy, which is in alignment with the organisational strategy
4.1.2. Annual HR plan
4.1.3. Efficient organisational structure
4.1.4. Optimised workforce plans
4.1.5. Employee and people-related costs vs. budget (HR cost as per AOP)
4.1.6. Formulate L&D strategies with L&D team basis store operations TNI
4.2.1. Critical positions closed
4.2.2. % Certification
4.2.3. Identification and development of critical talent / potential successors
4.2.4. Strength of internal talent pipeline
4.2.5. Influencing ownership and engagement with talent reviews
5. Job Requirements
5.1. Functional Competencies 5.2 Behavioural Competencies
5.1.1. Assessment Skills
5.1.2. Coaching & facilitation skills
5.1.3. Change Management skills
5.1.4. Understanding of the industry HR challenges 5.2.1. Conflict Management
5.2.2. Result Orientation
5.2.3. Teamwork
5.2.4. Excellent communication skills
Prepared by HR Head Checked by COO Approved by Director
1. Job Attributes
1.1. Position Name: Head of HR & L&D - Store operations
1.2. Position Code-
1.3. Reporting to COO
1.4. Business Unit Retail
1.5. Function - Human Resource
1.6. Location HO- Kolkata
2. Job Purpose
Responsible for designing and deploying the business people's philosophy, HR/L&D strategy, and plans, in alignment with the overall Retail group organisational strategy to build a high-performance and vibrant work culture and attract, motivate, retain, and develop the right talent in the Business, Driving Innovation for the Business.
3. Key Responsibilities
3.1.1. Lead the design of long-term and medium-term HR strategy for the business in sync with the overall retail organisational strategy, talent trends, regulatory framework concerning the workforce, changing business requirements, competition landscape, and values of the organisation
3.1.2. Identify and prioritise impact areas, set up timelines for implementation of plans, and establish appropriate governance mechanisms to ensure efficient execution of the devised HR strategy
3.1.3. Provide support to the team below to draft action plans that align with the HR strategy about talent management, learning and development, total rewards, talent acquisition, employee relations and engagement, business partnering, compliance, performance management, employee branding, analytics, etc.
3.1.4. Track and monitor the achievement of these plans frequently and provide support/ guidance to the team as required
3.1.5. Consult with the COO in designing the high-level organisation structure based on a review of the current structure, internal and external benchmarking studies, changes in business processes, projected business expansion, and inefficiencies identified in areas such as span of control, role overlaps, etc.
3.1.6. Review and develop long-term and annual workforce/workforce plans, created in alignment with business growth projections and guide the team to ensure execution for the same
3.1.7. Drive the succession planning process in the organisation along with the Business Head by identifying critical senior-level positions, conducting talent reviews for high potentials/ eligible candidates, assessing the readiness of each candidate, and obtaining leadership commitment toward the implementation of development plans for the identified successors
3.1.8. Review the talent management and L&D strategy of the organisation and monitor the execution to ensure efficient and efficient deployment
4. Key Performance Indicators
4.1. Primary KPIs 4.2. Additional KPIs
4.1.1. HR strategy, which is in alignment with the organisational strategy
4.1.2. Annual HR plan
4.1.3. Efficient organisational structure
4.1.4. Optimised workforce plans
4.1.5. Employee and people-related costs vs. budget (HR cost as per AOP)
4.1.6. Formulate L&D strategies with L&D team basis store operations TNI
4.2.1. Critical positions closed
4.2.2. % Certification
4.2.3. Identification and development of critical talent / potential successors
4.2.4. Strength of internal talent pipeline
4.2.5. Influencing ownership and engagement with talent reviews
5. Job Requirements
5.1. Functional Competencies 5.2 Behavioural Competencies
5.1.1. Assessment Skills
5.1.2. Coaching & facilitation skills
5.1.3. Change Management skills
5.1.4. Understanding of the industry HR challenges 5.2.1. Conflict Management
5.2.2. Result Orientation
5.2.3. Teamwork
5.2.4. Excellent communication skills
Prepared by HR Head Checked by COO Approved by Director
💡 Quick Summary
Seeking a career-building opportunity? The Head - HR & Learning & Development - Store Operations position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
