Job Description
ROLE OVERVIEW : We are looking for an experienced Head of HR and Operations (from BPO/KPO only) to provide executive level guidance and leadership to company's HR function and operations. In this exciting role, you will be responsible for setting, developing, implementing and overseeing the HR functions/goals, Operations, strategies and team to deliver a best-in class employee experience and operations for India team (100+ employees), while establishing company as an employer of choice to attract and retain talent. You will act as the main leader for the HR function, with many opportunities to develop and grow your career and team.
RESPONSIBILITIES : -
- Oversee all aspects of HR - own the entire HR Function and establish solid foundation for growth
- Establish best practices for HR compliance, process, policies, procedures, governance, etc. Implement HR structure, strategy and plan to support current needs, priorities and growth in all areas, including: talent acquisition, talent management, learning/coaching, compensation, total rewards (benefits, wellness, incentives), employee engagement
- Act as foundational and change leader to transform the HR organization - Partner with executive team and other leaders to align business strategy to people strategy
- Grow Company employer brand equity
- Promote a culture of innovation, growth, accountability
PERSONAL ATTRIBUTES : -
- An inspirational leader; can motivate, inspire, and galvanize teams -
- Excellent leadership skills, including the ability and proven experience of developing and leading a highly effective and successful HR team -
- Excellent interpersonal skills, ability to manage, mentor, and motivate a team; display high emotional intelligence
- Effective communicator
- Highly organized, able to manage multiple teams/ projects and urgencies
- Trusted advisor/coach: passion for growth, development. leadership excellence, act as partner to Business functions
- Driver of culture and purpose/ change leader who is adaptable and flexible
- Cross-cultural intelligence and global mindset: HR knowledge of and sensitivity to supporting/leading across multiple geographies in India.
- Strategic thinking/ business knowledge: business/financial acumen- ability to see the big picture, disconnectedness of decisions and activities across various teams
- Strong problem solving and creative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong track record in thriving in a high energetic, fast-moving environment
- Tech-savvy: knowledge of unique solutions/ challenges of how HR functions can be affected by technologically enhanced business environment
EXPERIENCE :
- At least 10 years of HR management experience preferably in a BPO/KPO
- Relevant HR certifications desired
- Excellent knowledge of all aspects of HR management and practices: tactical and strategic HR functions and processes; can develop team/ process from the ground up
- In-depth knowledge about local (India) Human Resource Processes, employment legislation, and legal regulations.
- Understanding and experience with Employer Branding and Recruitment Marketing strategies
- Experience with developing learning & development functions/ or programs
- Experience with HR tools and software
- Experience in Project Management and Operations
- Experience working with virtual and international teams, managing diverse, multi-geography workforce across India
RESPONSIBILITIES : -
- Oversee all aspects of HR - own the entire HR Function and establish solid foundation for growth
- Establish best practices for HR compliance, process, policies, procedures, governance, etc. Implement HR structure, strategy and plan to support current needs, priorities and growth in all areas, including: talent acquisition, talent management, learning/coaching, compensation, total rewards (benefits, wellness, incentives), employee engagement
- Act as foundational and change leader to transform the HR organization - Partner with executive team and other leaders to align business strategy to people strategy
- Grow Company employer brand equity
- Promote a culture of innovation, growth, accountability
PERSONAL ATTRIBUTES : -
- An inspirational leader; can motivate, inspire, and galvanize teams -
- Excellent leadership skills, including the ability and proven experience of developing and leading a highly effective and successful HR team -
- Excellent interpersonal skills, ability to manage, mentor, and motivate a team; display high emotional intelligence
- Effective communicator
- Highly organized, able to manage multiple teams/ projects and urgencies
- Trusted advisor/coach: passion for growth, development. leadership excellence, act as partner to Business functions
- Driver of culture and purpose/ change leader who is adaptable and flexible
- Cross-cultural intelligence and global mindset: HR knowledge of and sensitivity to supporting/leading across multiple geographies in India.
- Strategic thinking/ business knowledge: business/financial acumen- ability to see the big picture, disconnectedness of decisions and activities across various teams
- Strong problem solving and creative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong track record in thriving in a high energetic, fast-moving environment
- Tech-savvy: knowledge of unique solutions/ challenges of how HR functions can be affected by technologically enhanced business environment
EXPERIENCE :
- At least 10 years of HR management experience preferably in a BPO/KPO
- Relevant HR certifications desired
- Excellent knowledge of all aspects of HR management and practices: tactical and strategic HR functions and processes; can develop team/ process from the ground up
- In-depth knowledge about local (India) Human Resource Processes, employment legislation, and legal regulations.
- Understanding and experience with Employer Branding and Recruitment Marketing strategies
- Experience with developing learning & development functions/ or programs
- Experience with HR tools and software
- Experience in Project Management and Operations
- Experience working with virtual and international teams, managing diverse, multi-geography workforce across India
💡 Quick Summary
Seeking a career-building opportunity? The Head | Human Resources | KPO|BPO |5|10 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad, Gujarat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
