Head of Banking Solutions - Retail

Key Responsibilities include:
Design and deliver new customer solutions
Work with the propositions team to ensure that new solutions are targeted at priority segments
Manage product’s performance and P&L
Drive customer growth and active customers
Understanding end-to-end customer journeys and funnels to improve customer experience
Own 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit)
Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd line
Ensure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governance
Ensure product reviews are completed on time and to the requisite standard
Build and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged
Requirements:
Extensive product management experience with robust customer, commercial and regulatory focus
Substantial experience managing a high performance team
Track record of delivering growth and launching new products safely
Understanding of control and regulatory environments and experience of managing risk and compliance
Customer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for them
Understanding and application of Consumer Duty
Excellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levels.
Good interpersonal and communication skills
Comfortable working across a variety of tasks and able to prioritise and stay focused
Thrives in a structured yet evolving environment where clear goals and collaboration are key
Benefits:
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentives refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing