Job Description
About this opportunity:
Ericsson is seeking a dynamic and enterprising individual to join our team as the Managed Services Head of FSO ASP Management within the Managed Services Customer Leadership Team (MSCLT) serving a Tier 1 customer in North America. In this position, you will lead our third -party ecosystem—fleet, ASPs and 3PPs—to deliver seamless, compliant and cost-effective field operations. You’ll own vendor strategy, contract negotiations, performance governance and cross functional integration to drive service excellence and continuous improvement.
If you are a decisive people leader with the expertise to manage customer relationships and service delivery, we invite you to apply.
What you will do:
Vendor & Contract Management
Define partnership strategies, negotiate and execute favorable contracts. Oversee vendor performance against SLAs, OLAs, and KPIs; run governance forums and manage escalations.
Fleet Operations
Ensure availability, maintenance, and regulatory compliance of all vehicles. Optimize fuel usage, cost control, and total cost of ownership.
Performance & Compliance
Track, analyze, and report on service delivery metrics; lead root cause analyses for recurring issues. Maintain all permits, inspections, insurance, and OHS certifications.
Process Improvement & Sustainability
Drive automation, lean practices, and carbon reduction initiatives such as the transition to electric vehicles. Standardize onboarding, governance, and feedback mechanisms for third-party providers.
Stakeholder Engagement
Collaborate with FSO teams, MSCLT, sourcing, and customers to ensure seamless integration. Prepare executive-level reports on risks, opportunities, and overall performance.
The skills you bring:
Bachelor’s or Master’s degree in a relevant field, or equivalent level of knowledge; advanced certifications are a plus.
Over 15 years of experience managing fleet and vendor networks, ideally within the telecom or managed services industry.
Deep knowledge of field operations, infrastructure equipment (e.g., gensets, power systems), and regulatory requirements
Proven track record in contract negotiation, cost optimization, and SLA governance
Data-driven decision-making with strong analytical and root cause analysis capabilities
Exceptional communicator and leader, adept at guiding global and virtual teams
Entrepreneurial mindset with a relentless focus on efficiency, quality, and customer success
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action (Protected Veterans/Individuals with Disabilities) employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto
Job details: Service Delivery Line Manager
&
Ericsson is seeking a dynamic and enterprising individual to join our team as the Managed Services Head of FSO ASP Management within the Managed Services Customer Leadership Team (MSCLT) serving a Tier 1 customer in North America. In this position, you will lead our third -party ecosystem—fleet, ASPs and 3PPs—to deliver seamless, compliant and cost-effective field operations. You’ll own vendor strategy, contract negotiations, performance governance and cross functional integration to drive service excellence and continuous improvement.
If you are a decisive people leader with the expertise to manage customer relationships and service delivery, we invite you to apply.
What you will do:
Vendor & Contract Management
Define partnership strategies, negotiate and execute favorable contracts. Oversee vendor performance against SLAs, OLAs, and KPIs; run governance forums and manage escalations.
Fleet Operations
Ensure availability, maintenance, and regulatory compliance of all vehicles. Optimize fuel usage, cost control, and total cost of ownership.
Performance & Compliance
Track, analyze, and report on service delivery metrics; lead root cause analyses for recurring issues. Maintain all permits, inspections, insurance, and OHS certifications.
Process Improvement & Sustainability
Drive automation, lean practices, and carbon reduction initiatives such as the transition to electric vehicles. Standardize onboarding, governance, and feedback mechanisms for third-party providers.
Stakeholder Engagement
Collaborate with FSO teams, MSCLT, sourcing, and customers to ensure seamless integration. Prepare executive-level reports on risks, opportunities, and overall performance.
The skills you bring:
Bachelor’s or Master’s degree in a relevant field, or equivalent level of knowledge; advanced certifications are a plus.
Over 15 years of experience managing fleet and vendor networks, ideally within the telecom or managed services industry.
Deep knowledge of field operations, infrastructure equipment (e.g., gensets, power systems), and regulatory requirements
Proven track record in contract negotiation, cost optimization, and SLA governance
Data-driven decision-making with strong analytical and root cause analysis capabilities
Exceptional communicator and leader, adept at guiding global and virtual teams
Entrepreneurial mindset with a relentless focus on efficiency, quality, and customer success
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action (Protected Veterans/Individuals with Disabilities) employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto
Job details: Service Delivery Line Manager
&
💡 Quick Summary
Seeking a career-building opportunity? The Head of FSO ASP Management position is now open for candidates interested in the Operations Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.