Job Description
Job Title
Location
Head of HR, India Programs & Operations (2 Years)
New Delhi
About Digital Green
Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.
Digital Green is entering an exciting phase of development as it diversifies and scales its activities in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story.
For more information, please visit Digital Green’s website:.
Job Summary
We are seeking a dynamic and forward-thinking professional to join our team as the leader of our Human Resources function for our India Programs and Operations teams. In this crucial role, you will have the opportunity to attract, retain, and motivate dedicated staff who are committed to driving Digital Green's strategic priorities.
As the ideal candidate, you will excel in creating a thriving work environment that values diversity and ensures all staff members feel valued and supported. We are looking for an innovative thought leader who is not afraid to leverage technology to enhance the impact of our HR function.
In addition to managing the end-to-end HR process, this role will provide strategic leadership as a part of our India leadership team. You will serve as a trusted advisor and coach to leaders across the organization, while representing the India Programs and Ops HR function as a key member of our Global HR team.
Collaborating closely with our India leadership groups, you will play a pivotal role in driving their success by offering valuable guidance and ensuring role clarity for all staff members. You will have the opportunity to create a high-performing environment that promotes growth and development.
Reporting to the AVP, HR and Talent, this role offers an exciting opportunity to make a significant impact on Digital Green's mission to drive positive change and empower communities. Join us and be a part of our ongoing success as we continue to make a difference in the world.
Key Responsibilities
HR Leadership
Lead the HR function for the India Program and Operation Teams, represent the HR function as a part of the India Leadership Group (ILG) and as a part of the Global HR and Internal operations team:
• Foster a collaborative and welcoming work environment in the organization to enable excellence and high performance; establish a strong employer value proposition for Digital Green to attract and retain the right talent and utilize external communication channels and opportunities to actively grow DG’s overall employer brand by collecting testimonials, providing creative direction for our careers page, social media postings, and representing DG at career fairs and other external fora
• Participate within the ILG, contributing to overall strategy and decision making-process by providing HR consultation as needed
• Support the top-line EMT and State/Regional leaders in strategic oversight of mission, objectives and actions, review and take corrective measures from a HR perspective.
• Represent the India Program and Operations team as a part of the Global HR team and Global Internal Operations team by advocating for the group, collaborating with others on common initiatives, flagging issues as they arise, and generally taking a highly participatory approach in such global forums
HR Planning & Recruitment
• Working closely with the Vertical Leads, CDs and Advisor HROD to understand the HR requirements, support in developing HR recruitment plans with job descriptions, have a strong database of CVs through networks as well as work with consultants, shortlist relevant CVs and facilitate interview process as per organizational policy, negotiate and finalize the recruitments within agreed time and budget.
Employee Onboarding and Off boarding
• Ensure all employees are oriented well into the organization culture and policies, their respective functions/verticals, provide all requisite updated induction deck including all relevant reading materials and various forms related to employee administration, involve line managers and teams, follow up during probation and complete probation related formalities and provide all necessary organizational support & regularly follow up to make employees productive in a safe learning environment
• Coach managers on building strong onboarding plans, follow up during probation and complete probation related formalities
• Provide all necessary organizational support & regularly follow up to make employees feel productive in a safe learning environment
• Ensure a consistent offboarding process which includes exit interviews, a smooth handover, triaging any exit-related issues as they arise with an effort to seek amicable resolution
• Compile the feedback received from the exit interviews and undertake attrition analysis at the functional and organizational levels
HR Administration
• Contribute data to track certain organizational metrics via the Internal Operations Scorecard and other such reports
• Participate in internal HR audits
• Provide regular analysis and reports related to HR metrics to the EMT to build shared understanding and flag any data trends, and triage HR administrative issues with systems as they arise
• Partner with the Global Senior People Operations manager to ensure the India product and operating teams are utilizing HR systems, processes, and policies efficiently
• Ensure that HR policies are periodically reviewed as per best practices in the sector and relevance to DG, that the policies and processes are uniformly implemented, employees are informed and policies are adhered to at all times.
• Remain updated with all HR related statutory compliances and their compliances.
• HR policies are periodically reviewed as per best practices in the sector and relevance to DG, that the policies and processes are uniformly implemented, employees are informed and policies are adhered to at all times. Remain updated with all HR related statutory compliances and their Compliances. Drive the implementation of the POSH policy for the India and the Tech & Engineering teams based on government guidelines.
Compensation & Benefits
• Participate in compensation benchmarking exercises, provide recommendations to ensure competitive pay and benefits
Performance Management
• Manage the goal setting process at the functional and individual level for engineering and product staff members
• Review the goals / KRAs of all staff members at the beginning of the performance appraisal cycle, and ensure that the goals / KRAs are well defined and aligned to the organizational and functional goals. To share insights with the Global Sr. People Operations manager as needed.
• Support the creation of plan / timelines for the annual performance appraisal and ensure adherence to the plan / timelines
• Track and share the status of the performance appraisals with the EMT and Global HR team
• Support managers / supervisors for conducting effective appraisal discussions, as required
• Ensure that all appraisal forms are duly completed and timely submitted by all the staff members and their supervisors
• Compile the ratings, conduct preliminary analyses, and creation of appraisal letters and communication of final ratings
• Ensure strong documentation and record keeping for all stages of performance appraisal, including filing of appraisal letters in the personnel files, utilizing existing HR systems
• Provide inputs for increments and variable pay linked to performance to EMT
• Develop and implement a constructive and transparent performance review process, provide training to supervisors and supervisees as a part of the objective setting and review cycles, identify high potential/ fast trackers and create a development plan for succession planning and ensure all Engineering and Product staff have completed their reviews, objectives, and other assessments in the PMS
• Facilitate triangulation method of assessment between appraiser, appraiser and reviewer including annual goal setting and bi-annual review wherever necessary. Support managers/supervisors for conducting effective appraisal discussions, as required. Ensure that all appraisal forms are duly completed and timely submitted by all the staff members and their supervisors.
Learning and Development
• Prepare a training calendar for Program and Operation teams so that staff can take advantage of growth opportunities
• Review and facilitate the approval of professional development requests in line with the professional development policy
• Ensure that training sessions are conducted as per the training calendar and ensure logistical arrangements are made for the training sessions
• Conduct training sessions as required
• Liaise with the vendors / training providers / trainers for the design and development of training material and facilitate training sessions where required
• Track effectiveness of the training programs by analyzing participant & facilitator feedback, attendance, etc.
• Ensure constant and consistent learning opportunities for employees in discussion with EMT member and allocated budget; maintain organizational skills Matrix.
Employee Engagement and Advocacy
• Provide the first line of support for all staff on the India programs and Operation teams - this includes providing customer-service oriented solutions to issues that are raised, supporting employees with difficult situations with a high degree of empathy, and providing coaching support; escalate any issues to the EMT and Global HR lead as they arise
• Support in the development of the annual plan and calendar for employee engagement
• Participate in the Brand and Culture Champions group as the Program & Operations team HR lead
• Work with B&C champions to develop action plans providing updates on overall progress to EMT, India Programs and Operations team members, and Global HR team
• Execute employee engagement initiatives for the India Programs and Operations teams– ensuring employee participation, preparing mailers / posters for employee engagement and ensuring thorough planning for the initiatives including logistical arrangements
• Seek feedback from the senior management and the staff members to identify improvement areas for employee engagement initiatives
• Compile and analyze the feedback received, and collaborate with Global HR Director on the development and execution of improvement plan, as required
• Support in the execution and analysis of periodic employee satisfaction surveys
• Support the Global HR Director in documenting staff members’ grievances / issues and resolutions provided
Manage Coaching and Leadership Development
• Develop strong coaching and trusted advisor relationships with managers and leaders within the organization
• Have regular 1:1s and participate in team meetings with an eye towards coaching leaders
• Develop and train managers on important management skills
• Course correct management issues as required
To be successful as a member of the Digital Green team, you will also:
• Have a passion for our mission and a strong desire to impact an up and coming non-profit organization.
• Be an innovative and creative thinker - you are not afraid to try something new and inspire others to do so.
• Have a very high level of personal and professional integrity and trustworthiness.
• Have a strong work ethic, take initiative, and require minimal direction.
• Work well independently as well as part of a team.
• Thrive in a fast paced and fun environment.
Qualifications And Experience
• Thorough working knowledge of foundational HR functional areas with a minimum of 10+ years’ progressive HR experience preferably in a high growth organization; a commitment to continuing education in the field.
• Prior experience using cloud based HR systems and tools such as HRIS, PMS, ATS.
• Employee Engagement surveys tools, Benefits management platforms etc.
• Relationship management skills: Ability to manage employee interactions and provide service and support to the organization by building credibility and trust, building and maintaining effective working relationships, having a customer service mindset, and being a great cross-team collaborator
• Communication skills: Ability to clearly and succinctly communicate with stakeholders through written and verbal communication, feedback, facilitation, negotiation, and active listening skills
• Leadership and Influencing change: Ability to influence and build consensus, navigate change and support others with change management with a focus on achieving clear results and goals.
• Navigating HR ethically: The ideal candidate will put Digital Green’s values and mission at the front and center of the work we do, demonstrate high integrity and professionalism, and be courageous in raising issues that are counter to our values
• Global and Cultural sensitivity: The ideal candidate will be adaptable, sensitive to other's
• perspectives and be able to shift their own with diversity and culture in mind, and have a general sense of culture awareness and respect
• Ability to manage multiple projects, demonstrating strong planning and project management experience.
• Ability to deal with ambiguity and to use the resources available to provide resolutions to issues that may not be straightforward
• Attention to detail and strong sense of ownership, a habit of noticing and addressing errors that others might overlook. Track record of leaving things better than they found them.
• Analytical skills and proficient with MS Office (especially Excel) with an appetite to continually learn and grow.
• Excellent judgment, with the ability to react with appropriate urgency and take effective action even without having the total picture; proven ability to maintain confidentiality; resilience and track record of following through on commitments
• Positive presence and flexible approach to collaborating across teams and functions;
• Excellent communication skills and professional manner; experience in training and/or supporting others to learn and adopt new systems.
• Excellent people management and coaching skills, ability to work across multicultural diverse
• Teams
• Thorough understanding of HR statutory requirements and compliances in India
• Fluency in written and spoken English and Hindi
Competencies:
All Digital Green employees will be expected to demonstrate some degree of proficiency in our competencies while performing their job duties. The levels for these competencies will be based on the scope and impact of that particular role on the overall organization.
• Strategic Leadership: Provide strategic input with respect to People
• Collaboration: Successfully works all the verticals and functions to ensure collaboration for overall efficiency and effectiveness
• Communication & networking: Builds mutually beneficial alliances and networks at senior levels within and outside DG
• Result Orientation & Decision Making: Highly focused on providing accurate data analysis reports with solutions, takes important decisions for larger interest, generates a goal-oriented, problem-solving team mindset.
• Developing People: Facilitates a learning culture by developing a systematic approach to assess performance and create a capability development plan for staff members in discussion with EMT that meets DG’s short to long time objectives
Application Process:
If the above role meets your requirements and you are interested to apply for this position, please send your CV to https://digitalgreen.applytojob.com/apply/QhCvH4s8Cd. Due to the high volume of applicant response, not all applicants may receive a response from Digital Green. Digital Green is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Women candidates who qualify for this position are encouraged to apply including those who have been on a career break and are looking to return back to working again.
Powered by JazzHR
QhCvH4s8Cd
Location
Head of HR, India Programs & Operations (2 Years)
New Delhi
About Digital Green
Digital Green is a global development organization that empowers smallholder farmers to lift themselves out of poverty by harnessing the collective power of technology and grassroots-level partnerships. We join forces with governments, private agencies and, most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When farmers have the tools they need to connect with one another, they’re far more likely to apply what they’ve learned on their farms and in their households–improving their own livelihoods and those of others in their community, in a manner that’s nutrition-sensitive, climate-resilient, and inclusive.
Digital Green is entering an exciting phase of development as it diversifies and scales its activities in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story.
For more information, please visit Digital Green’s website:.
Job Summary
We are seeking a dynamic and forward-thinking professional to join our team as the leader of our Human Resources function for our India Programs and Operations teams. In this crucial role, you will have the opportunity to attract, retain, and motivate dedicated staff who are committed to driving Digital Green's strategic priorities.
As the ideal candidate, you will excel in creating a thriving work environment that values diversity and ensures all staff members feel valued and supported. We are looking for an innovative thought leader who is not afraid to leverage technology to enhance the impact of our HR function.
In addition to managing the end-to-end HR process, this role will provide strategic leadership as a part of our India leadership team. You will serve as a trusted advisor and coach to leaders across the organization, while representing the India Programs and Ops HR function as a key member of our Global HR team.
Collaborating closely with our India leadership groups, you will play a pivotal role in driving their success by offering valuable guidance and ensuring role clarity for all staff members. You will have the opportunity to create a high-performing environment that promotes growth and development.
Reporting to the AVP, HR and Talent, this role offers an exciting opportunity to make a significant impact on Digital Green's mission to drive positive change and empower communities. Join us and be a part of our ongoing success as we continue to make a difference in the world.
Key Responsibilities
HR Leadership
Lead the HR function for the India Program and Operation Teams, represent the HR function as a part of the India Leadership Group (ILG) and as a part of the Global HR and Internal operations team:
• Foster a collaborative and welcoming work environment in the organization to enable excellence and high performance; establish a strong employer value proposition for Digital Green to attract and retain the right talent and utilize external communication channels and opportunities to actively grow DG’s overall employer brand by collecting testimonials, providing creative direction for our careers page, social media postings, and representing DG at career fairs and other external fora
• Participate within the ILG, contributing to overall strategy and decision making-process by providing HR consultation as needed
• Support the top-line EMT and State/Regional leaders in strategic oversight of mission, objectives and actions, review and take corrective measures from a HR perspective.
• Represent the India Program and Operations team as a part of the Global HR team and Global Internal Operations team by advocating for the group, collaborating with others on common initiatives, flagging issues as they arise, and generally taking a highly participatory approach in such global forums
HR Planning & Recruitment
• Working closely with the Vertical Leads, CDs and Advisor HROD to understand the HR requirements, support in developing HR recruitment plans with job descriptions, have a strong database of CVs through networks as well as work with consultants, shortlist relevant CVs and facilitate interview process as per organizational policy, negotiate and finalize the recruitments within agreed time and budget.
Employee Onboarding and Off boarding
• Ensure all employees are oriented well into the organization culture and policies, their respective functions/verticals, provide all requisite updated induction deck including all relevant reading materials and various forms related to employee administration, involve line managers and teams, follow up during probation and complete probation related formalities and provide all necessary organizational support & regularly follow up to make employees productive in a safe learning environment
• Coach managers on building strong onboarding plans, follow up during probation and complete probation related formalities
• Provide all necessary organizational support & regularly follow up to make employees feel productive in a safe learning environment
• Ensure a consistent offboarding process which includes exit interviews, a smooth handover, triaging any exit-related issues as they arise with an effort to seek amicable resolution
• Compile the feedback received from the exit interviews and undertake attrition analysis at the functional and organizational levels
HR Administration
• Contribute data to track certain organizational metrics via the Internal Operations Scorecard and other such reports
• Participate in internal HR audits
• Provide regular analysis and reports related to HR metrics to the EMT to build shared understanding and flag any data trends, and triage HR administrative issues with systems as they arise
• Partner with the Global Senior People Operations manager to ensure the India product and operating teams are utilizing HR systems, processes, and policies efficiently
• Ensure that HR policies are periodically reviewed as per best practices in the sector and relevance to DG, that the policies and processes are uniformly implemented, employees are informed and policies are adhered to at all times.
• Remain updated with all HR related statutory compliances and their compliances.
• HR policies are periodically reviewed as per best practices in the sector and relevance to DG, that the policies and processes are uniformly implemented, employees are informed and policies are adhered to at all times. Remain updated with all HR related statutory compliances and their Compliances. Drive the implementation of the POSH policy for the India and the Tech & Engineering teams based on government guidelines.
Compensation & Benefits
• Participate in compensation benchmarking exercises, provide recommendations to ensure competitive pay and benefits
Performance Management
• Manage the goal setting process at the functional and individual level for engineering and product staff members
• Review the goals / KRAs of all staff members at the beginning of the performance appraisal cycle, and ensure that the goals / KRAs are well defined and aligned to the organizational and functional goals. To share insights with the Global Sr. People Operations manager as needed.
• Support the creation of plan / timelines for the annual performance appraisal and ensure adherence to the plan / timelines
• Track and share the status of the performance appraisals with the EMT and Global HR team
• Support managers / supervisors for conducting effective appraisal discussions, as required
• Ensure that all appraisal forms are duly completed and timely submitted by all the staff members and their supervisors
• Compile the ratings, conduct preliminary analyses, and creation of appraisal letters and communication of final ratings
• Ensure strong documentation and record keeping for all stages of performance appraisal, including filing of appraisal letters in the personnel files, utilizing existing HR systems
• Provide inputs for increments and variable pay linked to performance to EMT
• Develop and implement a constructive and transparent performance review process, provide training to supervisors and supervisees as a part of the objective setting and review cycles, identify high potential/ fast trackers and create a development plan for succession planning and ensure all Engineering and Product staff have completed their reviews, objectives, and other assessments in the PMS
• Facilitate triangulation method of assessment between appraiser, appraiser and reviewer including annual goal setting and bi-annual review wherever necessary. Support managers/supervisors for conducting effective appraisal discussions, as required. Ensure that all appraisal forms are duly completed and timely submitted by all the staff members and their supervisors.
Learning and Development
• Prepare a training calendar for Program and Operation teams so that staff can take advantage of growth opportunities
• Review and facilitate the approval of professional development requests in line with the professional development policy
• Ensure that training sessions are conducted as per the training calendar and ensure logistical arrangements are made for the training sessions
• Conduct training sessions as required
• Liaise with the vendors / training providers / trainers for the design and development of training material and facilitate training sessions where required
• Track effectiveness of the training programs by analyzing participant & facilitator feedback, attendance, etc.
• Ensure constant and consistent learning opportunities for employees in discussion with EMT member and allocated budget; maintain organizational skills Matrix.
Employee Engagement and Advocacy
• Provide the first line of support for all staff on the India programs and Operation teams - this includes providing customer-service oriented solutions to issues that are raised, supporting employees with difficult situations with a high degree of empathy, and providing coaching support; escalate any issues to the EMT and Global HR lead as they arise
• Support in the development of the annual plan and calendar for employee engagement
• Participate in the Brand and Culture Champions group as the Program & Operations team HR lead
• Work with B&C champions to develop action plans providing updates on overall progress to EMT, India Programs and Operations team members, and Global HR team
• Execute employee engagement initiatives for the India Programs and Operations teams– ensuring employee participation, preparing mailers / posters for employee engagement and ensuring thorough planning for the initiatives including logistical arrangements
• Seek feedback from the senior management and the staff members to identify improvement areas for employee engagement initiatives
• Compile and analyze the feedback received, and collaborate with Global HR Director on the development and execution of improvement plan, as required
• Support in the execution and analysis of periodic employee satisfaction surveys
• Support the Global HR Director in documenting staff members’ grievances / issues and resolutions provided
Manage Coaching and Leadership Development
• Develop strong coaching and trusted advisor relationships with managers and leaders within the organization
• Have regular 1:1s and participate in team meetings with an eye towards coaching leaders
• Develop and train managers on important management skills
• Course correct management issues as required
To be successful as a member of the Digital Green team, you will also:
• Have a passion for our mission and a strong desire to impact an up and coming non-profit organization.
• Be an innovative and creative thinker - you are not afraid to try something new and inspire others to do so.
• Have a very high level of personal and professional integrity and trustworthiness.
• Have a strong work ethic, take initiative, and require minimal direction.
• Work well independently as well as part of a team.
• Thrive in a fast paced and fun environment.
Qualifications And Experience
• Thorough working knowledge of foundational HR functional areas with a minimum of 10+ years’ progressive HR experience preferably in a high growth organization; a commitment to continuing education in the field.
• Prior experience using cloud based HR systems and tools such as HRIS, PMS, ATS.
• Employee Engagement surveys tools, Benefits management platforms etc.
• Relationship management skills: Ability to manage employee interactions and provide service and support to the organization by building credibility and trust, building and maintaining effective working relationships, having a customer service mindset, and being a great cross-team collaborator
• Communication skills: Ability to clearly and succinctly communicate with stakeholders through written and verbal communication, feedback, facilitation, negotiation, and active listening skills
• Leadership and Influencing change: Ability to influence and build consensus, navigate change and support others with change management with a focus on achieving clear results and goals.
• Navigating HR ethically: The ideal candidate will put Digital Green’s values and mission at the front and center of the work we do, demonstrate high integrity and professionalism, and be courageous in raising issues that are counter to our values
• Global and Cultural sensitivity: The ideal candidate will be adaptable, sensitive to other's
• perspectives and be able to shift their own with diversity and culture in mind, and have a general sense of culture awareness and respect
• Ability to manage multiple projects, demonstrating strong planning and project management experience.
• Ability to deal with ambiguity and to use the resources available to provide resolutions to issues that may not be straightforward
• Attention to detail and strong sense of ownership, a habit of noticing and addressing errors that others might overlook. Track record of leaving things better than they found them.
• Analytical skills and proficient with MS Office (especially Excel) with an appetite to continually learn and grow.
• Excellent judgment, with the ability to react with appropriate urgency and take effective action even without having the total picture; proven ability to maintain confidentiality; resilience and track record of following through on commitments
• Positive presence and flexible approach to collaborating across teams and functions;
• Excellent communication skills and professional manner; experience in training and/or supporting others to learn and adopt new systems.
• Excellent people management and coaching skills, ability to work across multicultural diverse
• Teams
• Thorough understanding of HR statutory requirements and compliances in India
• Fluency in written and spoken English and Hindi
Competencies:
All Digital Green employees will be expected to demonstrate some degree of proficiency in our competencies while performing their job duties. The levels for these competencies will be based on the scope and impact of that particular role on the overall organization.
• Strategic Leadership: Provide strategic input with respect to People
• Collaboration: Successfully works all the verticals and functions to ensure collaboration for overall efficiency and effectiveness
• Communication & networking: Builds mutually beneficial alliances and networks at senior levels within and outside DG
• Result Orientation & Decision Making: Highly focused on providing accurate data analysis reports with solutions, takes important decisions for larger interest, generates a goal-oriented, problem-solving team mindset.
• Developing People: Facilitates a learning culture by developing a systematic approach to assess performance and create a capability development plan for staff members in discussion with EMT that meets DG’s short to long time objectives
Application Process:
If the above role meets your requirements and you are interested to apply for this position, please send your CV to https://digitalgreen.applytojob.com/apply/QhCvH4s8Cd. Due to the high volume of applicant response, not all applicants may receive a response from Digital Green. Digital Green is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Women candidates who qualify for this position are encouraged to apply including those who have been on a career break and are looking to return back to working again.
Powered by JazzHR
QhCvH4s8Cd
💡 Quick Summary
Seeking a career-building opportunity? The Head of HR| India Programs Operations position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.