Job Description
ABOUT ZENOBE
Our mission is to make clean power accessible. We are passionate about making a positive impact on communities and the environment where we work.
We’re designing, financing, building and operating the world’s most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.
Since we began in 2017, we’ve raised over £2.7 billion in debt and equity funding and transformed it into >1.2GW of grid-connected batteries live or under contract and c.3,400 electric vehicles supported. We have operations in Australia, New Zealand, the UK, Europe, the US and Canada, with a global headquarters in London.
We’re the number one owner and operator of e-buses in Australia and New Zealand with operations in Sydney, Melbourne and Auckland. We are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.
THE OPPORTUNITY
We are looking to recruit an experienced senior hands on operations leader to lead and scale our EV Operations across Australia and New Zealand. This role is a critical leadership hire for the ANZ portfolio and will combine direct operational ownership and regional leadership including building out a team as the asset base grows.
The Head of Operations (ANZ) will be responsible for the day-to-day operational performance of EV assets, while also laying the foundations for a scalable local operating model. This includes building strong relationships with external partners, OEMs, utilities, subcontractors, and customers, and progressively recruiting and developing the ANZ operations team.
Working closely with the Director of Asset Management and ANZ Country Director, the role will shape how Zenobē operates EV assets in the ANZ market, from early project mobilisation through to steady state operations and long-term asset optimisation. The successful candidate will be comfortable operating in an evolving environment, making pragmatic decisions, and balancing immediate delivery with long term capability building.
A TASTE OF THE DAY TO DAY
This is a leading and doing role. In the early stages, the Head of Operations (ANZ) will be deeply involved in hands on operational execution. As the portfolio expands, the focus will progressively shift toward team leadership, partner management, and operational governance, while retaining accountability for outcomes.
Own the operational performance of Zenobē’s EV assets across Australia and New Zealand, ensuring targets for safety, availability, cost, and customer experience are met.
Act as the primary escalation point for EV operations in the region.
Establish and refine operational processes, systems, and reporting to support a growing portfolio.
Ensure an effective 24/7 issue detection, escalation, and resolution framework is in place, working closely with theHead of Account Management and Support and external service providers.
Build and manage strong working relationships with OEMs, EPCs, O&M contractors, utilities, software providers, and customers.
Lead the selection, onboarding, and ongoing performance management of subcontractors and service partners.
Deliver cost optimisation and resilience through strategic partnerships.
Work closely with customer stakeholders to understand operational requirements, address pain points, and continuously improve service delivery.
Represent Zenobē in operational discussions with external partners and industry stakeholders across ANZ.
Support Business Development and Procurement activities during feasibility and bidding, ensuring operational assumptions are robust, deliverable, and commercially sound.
Provide operational input into subcontracting strategies, cost models, and programme assumptions.
Support the Delivery team during asset creation, commissioning, and handover, ensuring a smooth transition into operations.
Influence OEM and technology selection based on operational performance, maintainability, and whole-of-life considerations.
Champion a strong safety first culture, working closely with the HSSE team to ensure compliance with Australian and New Zealand regulatory requirements.
Initially operate in a hands on capacity, while designing the future state ANZ operating model. Build a high performing team aligned to Zenobe’s culture in line with ANZ portfolio growth.
Work closely with Zenobē’s Product and Software teams to inform system design, monitoring tools, and future software enhancements.
Partner with the Product Management and Engineering Team to develop insightful performance reporting, automated alerting, and data driven decision making.
Use operational data to identify risks, inefficiencies, and improvement opportunities across the portfolio.
Contribute to the operational governance and standard operating procedures to continuously improve and evaluate effectiveness.
Suggest strategic and operational improvement initiatives to present to Senior Leadership team.
Drive global standardisation of operational processes and contracts.
Embed a customer first approach across all EV operations, ensuring customer service outcomes, service quality and long-term partnerships are at the heart of operational decision making.
Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability by; integrating these principles into daily responsibilities, ensuring a safe and supportive work environment, promoting both the physical and mental health of self and colleagues, and adopting sustainable and energy-efficient practices to minimize environmental impact. By doing so, each employee at Zenobe plays a vital role in fostering a culture that prioritises overall safety, holistic wellbeing, environmental sustainability in our business operations.
WHAT WE’RE LOOKING FOR
We are looking for a senior operations professional with experience in EVs, energy, infrastructure, or adjacent asset heavy or customer facing sectors, ideally within or transferable to the ANZ market. You will be equally comfortable rolling up your sleeves and leading others, with the credibility to work with senior internal stakeholders and external partners.
This role suits someone who enjoys owning and building a team and thrives in dynamic environments and takes full ownership for outcomes.
We realise that certain groups of people are less likely to apply for a role if they don’t meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero-carbon world.
ESSENTIAL COMPETENCIES:
Proven experience in a senior, hands-on operations role within EVs, energy, infrastructure, or a related sector
Strong technical understanding of EV charging, batteries, and monitoring/control systems
Demonstrated ability to build and scale teams as portfolios grow
Experience managing external partners and subcontractors
Excellent stakeholder management and communication skills
Pragmatic, delivery-focused, and comfortable operating with ambiguity
Strong organisational skills and ability to prioritise competing demands
Track record of operational excellence and customer satisfaction
Willingness to travel infrequently across Australia and New Zealand
A flexible approach to working in a global organisation, with occasional remote engagement with international teams across the UK, US, and EU as required.
WORKING AT ZENOBE
We’re passionate about sustainability and are proud to offer Team Zenobē a pioneering and collaborative working environment. We encourage our people to take ownership of their career progression and celebrate those that can think outside the box.
If you’d like to join our community of likeminded people hit the apply button now, we’d love to hear from you!
WHAT WE OFFER
Charge your career at Zenobē and receive
Up to 33% annual bonus for being awesome
6 days 'Flex Leave' to take in the year
Health allowance to contribute towards health insurance costs
$2,600 training budget per year, to ensure you grow as we do
EV Novated Leases
Enhanced superannuation contributions
Company paid parental leave
Time off for volunteering
Lots of our people work flexibly in many different ways. We can’t promise to give you exactly what you want, but please talk to us about the flexibility you need and let’s see how we can make it work.
OUR APPROACH TO DIVERSITY AND INCLUSION
Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.
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Our mission is to make clean power accessible. We are passionate about making a positive impact on communities and the environment where we work.
We’re designing, financing, building and operating the world’s most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.
Since we began in 2017, we’ve raised over £2.7 billion in debt and equity funding and transformed it into >1.2GW of grid-connected batteries live or under contract and c.3,400 electric vehicles supported. We have operations in Australia, New Zealand, the UK, Europe, the US and Canada, with a global headquarters in London.
We’re the number one owner and operator of e-buses in Australia and New Zealand with operations in Sydney, Melbourne and Auckland. We are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.
THE OPPORTUNITY
We are looking to recruit an experienced senior hands on operations leader to lead and scale our EV Operations across Australia and New Zealand. This role is a critical leadership hire for the ANZ portfolio and will combine direct operational ownership and regional leadership including building out a team as the asset base grows.
The Head of Operations (ANZ) will be responsible for the day-to-day operational performance of EV assets, while also laying the foundations for a scalable local operating model. This includes building strong relationships with external partners, OEMs, utilities, subcontractors, and customers, and progressively recruiting and developing the ANZ operations team.
Working closely with the Director of Asset Management and ANZ Country Director, the role will shape how Zenobē operates EV assets in the ANZ market, from early project mobilisation through to steady state operations and long-term asset optimisation. The successful candidate will be comfortable operating in an evolving environment, making pragmatic decisions, and balancing immediate delivery with long term capability building.
A TASTE OF THE DAY TO DAY
This is a leading and doing role. In the early stages, the Head of Operations (ANZ) will be deeply involved in hands on operational execution. As the portfolio expands, the focus will progressively shift toward team leadership, partner management, and operational governance, while retaining accountability for outcomes.
Own the operational performance of Zenobē’s EV assets across Australia and New Zealand, ensuring targets for safety, availability, cost, and customer experience are met.
Act as the primary escalation point for EV operations in the region.
Establish and refine operational processes, systems, and reporting to support a growing portfolio.
Ensure an effective 24/7 issue detection, escalation, and resolution framework is in place, working closely with theHead of Account Management and Support and external service providers.
Build and manage strong working relationships with OEMs, EPCs, O&M contractors, utilities, software providers, and customers.
Lead the selection, onboarding, and ongoing performance management of subcontractors and service partners.
Deliver cost optimisation and resilience through strategic partnerships.
Work closely with customer stakeholders to understand operational requirements, address pain points, and continuously improve service delivery.
Represent Zenobē in operational discussions with external partners and industry stakeholders across ANZ.
Support Business Development and Procurement activities during feasibility and bidding, ensuring operational assumptions are robust, deliverable, and commercially sound.
Provide operational input into subcontracting strategies, cost models, and programme assumptions.
Support the Delivery team during asset creation, commissioning, and handover, ensuring a smooth transition into operations.
Influence OEM and technology selection based on operational performance, maintainability, and whole-of-life considerations.
Champion a strong safety first culture, working closely with the HSSE team to ensure compliance with Australian and New Zealand regulatory requirements.
Initially operate in a hands on capacity, while designing the future state ANZ operating model. Build a high performing team aligned to Zenobe’s culture in line with ANZ portfolio growth.
Work closely with Zenobē’s Product and Software teams to inform system design, monitoring tools, and future software enhancements.
Partner with the Product Management and Engineering Team to develop insightful performance reporting, automated alerting, and data driven decision making.
Use operational data to identify risks, inefficiencies, and improvement opportunities across the portfolio.
Contribute to the operational governance and standard operating procedures to continuously improve and evaluate effectiveness.
Suggest strategic and operational improvement initiatives to present to Senior Leadership team.
Drive global standardisation of operational processes and contracts.
Embed a customer first approach across all EV operations, ensuring customer service outcomes, service quality and long-term partnerships are at the heart of operational decision making.
Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability by; integrating these principles into daily responsibilities, ensuring a safe and supportive work environment, promoting both the physical and mental health of self and colleagues, and adopting sustainable and energy-efficient practices to minimize environmental impact. By doing so, each employee at Zenobe plays a vital role in fostering a culture that prioritises overall safety, holistic wellbeing, environmental sustainability in our business operations.
WHAT WE’RE LOOKING FOR
We are looking for a senior operations professional with experience in EVs, energy, infrastructure, or adjacent asset heavy or customer facing sectors, ideally within or transferable to the ANZ market. You will be equally comfortable rolling up your sleeves and leading others, with the credibility to work with senior internal stakeholders and external partners.
This role suits someone who enjoys owning and building a team and thrives in dynamic environments and takes full ownership for outcomes.
We realise that certain groups of people are less likely to apply for a role if they don’t meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero-carbon world.
ESSENTIAL COMPETENCIES:
Proven experience in a senior, hands-on operations role within EVs, energy, infrastructure, or a related sector
Strong technical understanding of EV charging, batteries, and monitoring/control systems
Demonstrated ability to build and scale teams as portfolios grow
Experience managing external partners and subcontractors
Excellent stakeholder management and communication skills
Pragmatic, delivery-focused, and comfortable operating with ambiguity
Strong organisational skills and ability to prioritise competing demands
Track record of operational excellence and customer satisfaction
Willingness to travel infrequently across Australia and New Zealand
A flexible approach to working in a global organisation, with occasional remote engagement with international teams across the UK, US, and EU as required.
WORKING AT ZENOBE
We’re passionate about sustainability and are proud to offer Team Zenobē a pioneering and collaborative working environment. We encourage our people to take ownership of their career progression and celebrate those that can think outside the box.
If you’d like to join our community of likeminded people hit the apply button now, we’d love to hear from you!
WHAT WE OFFER
Charge your career at Zenobē and receive
Up to 33% annual bonus for being awesome
6 days 'Flex Leave' to take in the year
Health allowance to contribute towards health insurance costs
$2,600 training budget per year, to ensure you grow as we do
EV Novated Leases
Enhanced superannuation contributions
Company paid parental leave
Time off for volunteering
Lots of our people work flexibly in many different ways. We can’t promise to give you exactly what you want, but please talk to us about the flexibility you need and let’s see how we can make it work.
OUR APPROACH TO DIVERSITY AND INCLUSION
Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.
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💡 Quick Summary
Seeking a career-building opportunity? The Head of Operations position is now open for candidates interested in the Customer Care sector. This role in Surry Hills offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
