Job Description
Role Title Head - Operations
Primary Location - Vidyavihar
Reports To - Director
Direct Reports - 4
#Insurance Experience Mandatory#
Key Accountabilities:
Operational Leadership:
• Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.
• Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.
• Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
New Product Development and Launch:
• Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products.
• Ensure seamless integration of new products into existing operational workflows.
• Develop go-to-market strategies and operational plans for successful product launches.
• Stay updated on market trends and customer needs to identify opportunities for product diversification.
Underwriting Excellence:
• Lead underwriting operations to ensure risk assessment aligns with company policies and profitability goals.
• Develop and implement underwriting guidelines, policies, and workflows.
• Monitor underwriting quality and ensure compliance with regulatory standards.
• Leverage data analytics to refine underwriting practices and improve risk assessment models.
Process Improvement and Technology Adoption:
• Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times.
• Lead automation and digital transformation projects to enhance operational efficiency and accuracy.
• Partner with IT teams to ensure operational systems meet business needs and regulatory requirements.
Team Leadership and Development:
• Build and lead a high-performing operations team, ensuring continuous learning and development.
• Foster a culture of innovation, collaboration, and customer-centricity.
• Establish succession planning and talent management strategies.
Regulatory Compliance and Risk Management:
• Ensure compliance with all regulatory requirements related to underwriting and operational processes.
• Identify operational risks and implement mitigation strategies.
• Serve as a key point of contact for audits and regulatory inquiries.
Customer - Liaising with Branches, Insurer and Assistance Company.
Communication - Email and phone communication
Technical Capability - MS office, Basic email and Internet
Experience:
• 12+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role.
• Proven experience in developing and launching new insurance products.
• Deep understanding of underwriting principles and regulatory frameworks.
Skills:
• Strong leadership and people management abilities.
• Expertise in operational process design and improvement.
• Analytical mindset with proficiency in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Proficiency in insurance software and digital tools.
Qualification:
• Bachelor’s degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred).
Competencies:
Results Orientation
• Strategic and innovative thinking
• Results-driven and customer-focused approach
• Strong ethical and compliance orientation
• Adaptability to industry trends and market dynamics
Customer Focus
Collaboration and Teamwork
Technical Capability
• Insurance background required.
Personal effectiveness and accountability
• Quick assistance.
• Service Delivery
Primary Location - Vidyavihar
Reports To - Director
Direct Reports - 4
#Insurance Experience Mandatory#
Key Accountabilities:
Operational Leadership:
• Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.
• Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.
• Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
New Product Development and Launch:
• Collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products.
• Ensure seamless integration of new products into existing operational workflows.
• Develop go-to-market strategies and operational plans for successful product launches.
• Stay updated on market trends and customer needs to identify opportunities for product diversification.
Underwriting Excellence:
• Lead underwriting operations to ensure risk assessment aligns with company policies and profitability goals.
• Develop and implement underwriting guidelines, policies, and workflows.
• Monitor underwriting quality and ensure compliance with regulatory standards.
• Leverage data analytics to refine underwriting practices and improve risk assessment models.
Process Improvement and Technology Adoption:
• Drive process optimization initiatives across underwriting, policy administration, and claims to reduce costs and improve turnaround times.
• Lead automation and digital transformation projects to enhance operational efficiency and accuracy.
• Partner with IT teams to ensure operational systems meet business needs and regulatory requirements.
Team Leadership and Development:
• Build and lead a high-performing operations team, ensuring continuous learning and development.
• Foster a culture of innovation, collaboration, and customer-centricity.
• Establish succession planning and talent management strategies.
Regulatory Compliance and Risk Management:
• Ensure compliance with all regulatory requirements related to underwriting and operational processes.
• Identify operational risks and implement mitigation strategies.
• Serve as a key point of contact for audits and regulatory inquiries.
Customer - Liaising with Branches, Insurer and Assistance Company.
Communication - Email and phone communication
Technical Capability - MS office, Basic email and Internet
Experience:
• 12+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role.
• Proven experience in developing and launching new insurance products.
• Deep understanding of underwriting principles and regulatory frameworks.
Skills:
• Strong leadership and people management abilities.
• Expertise in operational process design and improvement.
• Analytical mindset with proficiency in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Proficiency in insurance software and digital tools.
Qualification:
• Bachelor’s degree in Business Administration, Insurance, Actuarial Science, or a related field (MBA preferred).
Competencies:
Results Orientation
• Strategic and innovative thinking
• Results-driven and customer-focused approach
• Strong ethical and compliance orientation
• Adaptability to industry trends and market dynamics
Customer Focus
Collaboration and Teamwork
Technical Capability
• Insurance background required.
Personal effectiveness and accountability
• Quick assistance.
• Service Delivery
💡 Quick Summary
Seeking a career-building opportunity? The Head of Operations (General Insurance | CTC- 24 LPA) position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.