Head Service Strategy

Know- how of Project Execution/Methodology-Preferably Warehousing exposure. Execution of the Project. Warehouse Design Know -How. Coordination with multiple internal stakeholder to achieve Project deadline. Estimation of annual capital budget. Compilation of budget. Techno commercial Negotiation. PR,PO Release in SAP. Follow up with supplier. Follow up with account for supplier payment. Commissioning/hand over of assets. Budget Estimates. Budget Monitoring. Project Monitoring in MS Project. System Adherence. LOI Preparation. Requisition process. Statutory Approvals for various equipment. Document Control. Document Preparation in line with IMS stand ards. SOP preparation. To lead and implement select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc by aligning internal and external stakeholders and devising implementation strategies Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives. To lead the digital initiatives towards delivering convenience to customers and to be vigilant to maintain our brand art par or even ahead of competition Analyze developments in the market to identify inputs into strategic planning. Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results Undertaking appropriate dealer capability building initiatives to augment strategic imperatives. Creating infrastructures and networks art strategic locations, keeping in mind a long-term vision. To lay down the down the controlling guidelines in Spares Policy by comparisons with set policies, analysis of future targets, and review of market requirements, business terms and conditions. To ensure capability building through training Parts managers through an established training model based on the training needs identification

Preferred Industries

Automotive Industry

Education Qualification

MBA; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production

General Experience

8-12 years in Auto/Service industry

Critical Experience

Zonal Head - Customer Care and exposure to Customer Care.Played a lead role in rolling out a Customer Centric Project.Having led Service Strategy and/or Spares Business Teams

System Generated Core Skills

Project Execution
Project Management
Budgeting & Costing
Negotiation
Project Planning & Execution
Service Strategy
Productivity Improvement
Stakeholder Management
Channel Strategy Development
Sustainability
Strategic Planning
Team Management
Dealer Management
Dealer Capability Building
Training & Development
Customer Orientation
Product Knowledge
Spare Parts Strategy
Financial Management
Dealer Relationship Management
Market Intelligence
Business Case Development
Performance Management
Demand Forecasting
Market Acumen
Customer Centricity
Service Management
Warranty Management

System Generated Secondary Skills