Job Description
About Us
headspace Esperance provides youth-friendly, early intervention mental health and wellbeing services for young people aged 12 to 25. Our multidisciplinary team supports young people across mental health, physical and ****** health, ******* and other drug services, and work and study support.
Our Lead Agency, HOPE Community Services, is committed to strength-based, recovery-oriented practice that recognises the dignity, value, and potential of every individual. As the only youth-focused mental health service in the region, headspace Esperance plays a vital role in supporting young people, families, and the broader community.
Working in a regional service means variety, meaningful relationships, and the opportunity to make a genuine difference every day.
About the Role
We are seeking a friendly, organised, and values-driven Receptionist to join our headspace Esperance team on a full-time, permanent basis.
As the first point of contact for young people, families, and visitors, this role is central to creating a safe, welcoming, and youth-friendly environment. You’ll provide high-quality reception, administrative, and program support, helping ensure the smooth day-to-day operation of the centre.
This role suits someone who thrives in a busy environment, enjoys working as part of a team, and is passionate about supporting young people’s mental health and wellbeing.
Key responsibilities include:
Providing professional and welcoming reception services to young people, families, and visitors
Managing incoming calls, emails, appointments, and client bookings
Supporting clinicians with administrative and program coordination tasks
Maintaining office systems, supplies, records, and data entry
Assisting with meetings, training coordination, and internal reporting
Supporting Medicare billing, MBS claims, and client management systems
Contributing to community events, promotions, and engagement activities
Upholding confidentiality, privacy, and compliance requirements
What’s on Offer
Full-time, permanent position (38 hours per week) based in Esperance, WA
Salary: $38.65 per hour under the SCHADS Award (Level 3)
Generous salary packaging benefits
Supportive, inclusive, and purpose-driven workplace
Opportunities for training, professional development, and skill building
The chance to work in a youth-focused service that makes a real impact
A welcoming team culture grounded in respect, collaboration, and care
The opportunity to live and work in one of WA’s most beautiful coastal towns
You’ll Need
Essential:
Experience in an administration or reception role
Interest in working with young people in a youth-focused mental health setting
Strong organisational, time management, and multitasking skills
Well-developed written and verbal communication skills
Confidence using Windows-based systems (Word, Excel, data entry)
Ability to work both independently and as part of a team
Desirable:
Experience with Medicare billing and electronic medical records
Qualifications in administration, business, finance, or related fields
Experience in the not-for-profit, public health, youth, or mental health sectors
Pre-employment requirements:
Current C or A Class Driver’s Licence
Working With Children Check
National Police Clearance (issued within the last 3 months)
Why HOPE?
At HOPE, we believe people are at their best when they feel valued, supported, and empowered. We are committed to creating a workplace that prioritises wellbeing, inclusion, learning, and professional growth.
You’ll be part of a compassionate, values-driven organisation that genuinely cares about its people and the communities it serves.
Next Steps
If you’re shortlisted, we’ll contact you to discuss your experience and may invite you to an interview (online or in person).
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
HOPE values diversity in all its forms - including culture, language, gender, age, disability, ****** orientation, and life experience.
headspace Esperance provides youth-friendly, early intervention mental health and wellbeing services for young people aged 12 to 25. Our multidisciplinary team supports young people across mental health, physical and ****** health, ******* and other drug services, and work and study support.
Our Lead Agency, HOPE Community Services, is committed to strength-based, recovery-oriented practice that recognises the dignity, value, and potential of every individual. As the only youth-focused mental health service in the region, headspace Esperance plays a vital role in supporting young people, families, and the broader community.
Working in a regional service means variety, meaningful relationships, and the opportunity to make a genuine difference every day.
About the Role
We are seeking a friendly, organised, and values-driven Receptionist to join our headspace Esperance team on a full-time, permanent basis.
As the first point of contact for young people, families, and visitors, this role is central to creating a safe, welcoming, and youth-friendly environment. You’ll provide high-quality reception, administrative, and program support, helping ensure the smooth day-to-day operation of the centre.
This role suits someone who thrives in a busy environment, enjoys working as part of a team, and is passionate about supporting young people’s mental health and wellbeing.
Key responsibilities include:
Providing professional and welcoming reception services to young people, families, and visitors
Managing incoming calls, emails, appointments, and client bookings
Supporting clinicians with administrative and program coordination tasks
Maintaining office systems, supplies, records, and data entry
Assisting with meetings, training coordination, and internal reporting
Supporting Medicare billing, MBS claims, and client management systems
Contributing to community events, promotions, and engagement activities
Upholding confidentiality, privacy, and compliance requirements
What’s on Offer
Full-time, permanent position (38 hours per week) based in Esperance, WA
Salary: $38.65 per hour under the SCHADS Award (Level 3)
Generous salary packaging benefits
Supportive, inclusive, and purpose-driven workplace
Opportunities for training, professional development, and skill building
The chance to work in a youth-focused service that makes a real impact
A welcoming team culture grounded in respect, collaboration, and care
The opportunity to live and work in one of WA’s most beautiful coastal towns
You’ll Need
Essential:
Experience in an administration or reception role
Interest in working with young people in a youth-focused mental health setting
Strong organisational, time management, and multitasking skills
Well-developed written and verbal communication skills
Confidence using Windows-based systems (Word, Excel, data entry)
Ability to work both independently and as part of a team
Desirable:
Experience with Medicare billing and electronic medical records
Qualifications in administration, business, finance, or related fields
Experience in the not-for-profit, public health, youth, or mental health sectors
Pre-employment requirements:
Current C or A Class Driver’s Licence
Working With Children Check
National Police Clearance (issued within the last 3 months)
Why HOPE?
At HOPE, we believe people are at their best when they feel valued, supported, and empowered. We are committed to creating a workplace that prioritises wellbeing, inclusion, learning, and professional growth.
You’ll be part of a compassionate, values-driven organisation that genuinely cares about its people and the communities it serves.
Next Steps
If you’re shortlisted, we’ll contact you to discuss your experience and may invite you to an interview (online or in person).
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
HOPE values diversity in all its forms - including culture, language, gender, age, disability, ****** orientation, and life experience.
💡 Quick Summary
Seeking a career-building opportunity? The headspace Receptionist position is now open for candidates interested in the Customer Care sector. This role in Esperance offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
