Job Description
We are looking for a Tier III Support Technician to serve as an escalation point for complex technical issues and support enterprise IT environments across endpoints, servers, and cloud platforms. This role requires deep technical troubleshooting, systems administration skills, and the ability to work independently on advanced issues and projects.Responsibilities:Serve as Tier III escalation support for complex endpoint, system, and network issuesTroubleshoot Windows/macOS endpoints, servers, and enterprise applicationsAdminister Active Directory, Group Policy, Microsoft 365, and identity platformsManage endpoint management tools (Intune, SCCM/MECM, JAMF, etc.)Diagnose and resolve performance, security, and configuration issuesImplement and support security policies, patching, and vulnerability remediationCollaborate with network, server, and security teams on infrastructure projectsDocument solutions, procedures, and knowledge base articlesMentor Tier I/II technicians and provide technical guidance
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💡 Quick Summary
Seeking a career-building opportunity? The Help Desk III position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.