Job Role & responsibilities : -

Candidate Should Have Descent Communication Skills

Candidate Should Have Basic Computer Knowledge

Candidate Should Have Inclination Towards Customer Service

Candidate Should Have Customer Centric Approach

Candidate Must be Willing To Work In 24x7 Shifts

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction