Job Description
Job Role & responsibilities : -
Candidate Should Have Descent Communication Skills
Candidate Should Have Basic Computer Knowledge
Candidate Should Have Inclination Towards Customer Service
Candidate Should Have Customer Centric Approach
Candidate Must be Willing To Work In 24x7 Shifts
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.Â
Eligibility :
1.) Candidates having Any Graduation & minimum 1 year experience in relevant profile.
2.) Okay with US shifts
3.) Expertise in communication skills
4.) Able to relocate when office resumes.
Candidate Should Have Descent Communication Skills
Candidate Should Have Basic Computer Knowledge
Candidate Should Have Inclination Towards Customer Service
Candidate Should Have Customer Centric Approach
Candidate Must be Willing To Work In 24x7 Shifts
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.Â
Eligibility :
1.) Candidates having Any Graduation & minimum 1 year experience in relevant profile.
2.) Okay with US shifts
3.) Expertise in communication skills
4.) Able to relocate when office resumes.
💡 Quick Summary
Seeking a career-building opportunity? The HIRING FOR TOP COMPANY|BPO | KPO|ITES|TELECOM|NBN position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
