Job Description
Job description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Product Designer at Gradient Labs, you will play a pivotal role in shaping the future of our product and the customer support industry as a whole. You will be responsible for reimagining the UX and UI in a world where most customer support work is done by an autonomous agent, and humans focus on refining the system through quality assurance or knowledge management rather than replying to individual conversations.
• Be a key member of the product & tech team from day one, collaborating closely with our Founding Designer, Michelle.
• Design and prototype intuitive and innovative user interfaces for our product, with a focus on creating meaningful interactions between autonomous agents and human teams.
• Conduct user research to understand the needs and pain points of our target customers, and use these insights to inform your design decisions.
• Work closely with our engineers to ensure the successful implementation of your prototypes, and iterate based on user feedback and testing.
• Define and monitor the key UX metrics.
• Establish and maintain a cohesive visual identity for Gradient Labs across all touch points, including our website, marketing materials, and platform.
Qualifications
• Has a strong design portfolio that highlights your ability to solve complex problems through elegant, user-centered solutions.
• Is proficient in design tools like Figma and can bring ideas to life quickly.
• Has conducted user research, usability testing, and data-driven design.
• Has a strong attention to detail and desire to build beautiful products.
• Has excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical team members.
• Has a growth mindset and a passion for continuous learning and improvement.
• Bonus: If you have experience in designing AI-powered products.
Requirements
• The opportunity to join a rapidly growing startup and make a meaningful impact on the future of customer support.
• Competitive salary and significant equity ownership, commensurate with your experience and skills.
• A supportive and collaborative work environment, with a focus on personal growth and development.
• Flexible work arrangements, we work remotely by default but try to meet at least once weekly in central London.
• 25 paid holidays plus 20 optional days of unpaid holidays per year.
Benefits
• If you're a designer excited about the prospect of shaping the future of customer support and ready to take on the challenge of redefining an industry, we want to hear from you.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Product Designer at Gradient Labs, you will play a pivotal role in shaping the future of our product and the customer support industry as a whole. You will be responsible for reimagining the UX and UI in a world where most customer support work is done by an autonomous agent, and humans focus on refining the system through quality assurance or knowledge management rather than replying to individual conversations.
• Be a key member of the product & tech team from day one, collaborating closely with our Founding Designer, Michelle.
• Design and prototype intuitive and innovative user interfaces for our product, with a focus on creating meaningful interactions between autonomous agents and human teams.
• Conduct user research to understand the needs and pain points of our target customers, and use these insights to inform your design decisions.
• Work closely with our engineers to ensure the successful implementation of your prototypes, and iterate based on user feedback and testing.
• Define and monitor the key UX metrics.
• Establish and maintain a cohesive visual identity for Gradient Labs across all touch points, including our website, marketing materials, and platform.
Qualifications
• Has a strong design portfolio that highlights your ability to solve complex problems through elegant, user-centered solutions.
• Is proficient in design tools like Figma and can bring ideas to life quickly.
• Has conducted user research, usability testing, and data-driven design.
• Has a strong attention to detail and desire to build beautiful products.
• Has excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical team members.
• Has a growth mindset and a passion for continuous learning and improvement.
• Bonus: If you have experience in designing AI-powered products.
Requirements
• The opportunity to join a rapidly growing startup and make a meaningful impact on the future of customer support.
• Competitive salary and significant equity ownership, commensurate with your experience and skills.
• A supportive and collaborative work environment, with a focus on personal growth and development.
• Flexible work arrangements, we work remotely by default but try to meet at least once weekly in central London.
• 25 paid holidays plus 20 optional days of unpaid holidays per year.
Benefits
• If you're a designer excited about the prospect of shaping the future of customer support and ready to take on the challenge of redefining an industry, we want to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The [Hiring] Product Designer @Gradient Labs position is now open for candidates interested in the Remote Jobs sector. This role in England offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
