Job Description
About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Home Care Partner, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
You will provide case management for customers, fostering independence and promoting well-being – case management experience and qualifications are essential.
This position can be located in the ACT, Far South Coast, Illawarra or South East Sydney/South West Sydney regions. This is hybrid position – the expectation is to work from the nearest IRT office at least 3 days a week and 2 days working from home.
Key Responsibilities (but not limited to):
Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff
.
Contact newly referred customers to discuss expectations, goals, and available services
.
Conduct comprehensive assessments to identify customer needs and goals
.
Collaborate with customers to achieve goals by coordinating and suggesting appropriate services
.
Conduct regular customer reviews via telephone and reassess care plans as needed
.
Maintain accurate customer care plans and ensure compliance with funding bodies and leadership
.
Assist with data collection and record maintenance in line with organisational requirements
.
Monitor and manage customer budgets to maximise subsidy fund usage
.
Liaise with agencies and third parties to arrange services supporting customer goals and needs
.
Ensure compliance with organisational, legislative, and WHS policies, while contributing to business development and customer experience improvements
.
To Be Successful You Will Have
Qualifications in a related discipline such as Cert IV in Community Services, Aged Care et
c
Qualification in Case Management is essential and at least 1-2 years’ experience in Aged Care is preferre
d
Proven experience in community liaison, including assessing needs, care planning, and preparing service requirement
s
Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case managemen
t
Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client record
s
Ability to work collaboratively as part of a team and demonstrate self-motivation
.
Competence in computer use, data collection, and related tasks (previous experience using Alaya Care would be a plus
)
Experience working with people with dementia and/or mental health issue
s
A current driver’s licenc
e
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
g
Flexible working condition
s
Birthday leave - relax and take a day off on us
!
Professional and career development opportunitie
s
Multiple career pathway
s
Discounted gym membership
s
Free counselling via Employee Assistance Program (EAP) and staff wellness progra
m
If this sounds like the right fit, click “”, complete your details and submit. You can also apply via our Careers page.
For questions, contact [email protected].
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Home Care Partner, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
You will provide case management for customers, fostering independence and promoting well-being – case management experience and qualifications are essential.
This position can be located in the ACT, Far South Coast, Illawarra or South East Sydney/South West Sydney regions. This is hybrid position – the expectation is to work from the nearest IRT office at least 3 days a week and 2 days working from home.
Key Responsibilities (but not limited to):
Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff
.
Contact newly referred customers to discuss expectations, goals, and available services
.
Conduct comprehensive assessments to identify customer needs and goals
.
Collaborate with customers to achieve goals by coordinating and suggesting appropriate services
.
Conduct regular customer reviews via telephone and reassess care plans as needed
.
Maintain accurate customer care plans and ensure compliance with funding bodies and leadership
.
Assist with data collection and record maintenance in line with organisational requirements
.
Monitor and manage customer budgets to maximise subsidy fund usage
.
Liaise with agencies and third parties to arrange services supporting customer goals and needs
.
Ensure compliance with organisational, legislative, and WHS policies, while contributing to business development and customer experience improvements
.
To Be Successful You Will Have
Qualifications in a related discipline such as Cert IV in Community Services, Aged Care et
c
Qualification in Case Management is essential and at least 1-2 years’ experience in Aged Care is preferre
d
Proven experience in community liaison, including assessing needs, care planning, and preparing service requirement
s
Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case managemen
t
Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client record
s
Ability to work collaboratively as part of a team and demonstrate self-motivation
.
Competence in computer use, data collection, and related tasks (previous experience using Alaya Care would be a plus
)
Experience working with people with dementia and/or mental health issue
s
A current driver’s licenc
e
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
g
Flexible working condition
s
Birthday leave - relax and take a day off on us
!
Professional and career development opportunitie
s
Multiple career pathway
s
Discounted gym membership
s
Free counselling via Employee Assistance Program (EAP) and staff wellness progra
m
If this sounds like the right fit, click “”, complete your details and submit. You can also apply via our Careers page.
For questions, contact [email protected].
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
💡 Quick Summary
Seeking a career-building opportunity? The Home Care Partner - ACT/Far South Coast/Illawarra/Sydney position is now open for candidates interested in the Customer Care sector. This role in Belconnen offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
