Job Description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours and Voyages Indigenous Tourism Australia.
About the Role
Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:
A la carte restaurant service
Bar and lounge service including table service
Housekeeping on-train carriages
Luggage handling
Concierge services at each arriving and departing terminal; and
Act as a host for guests on off-train excursions.
These positions are physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 7 days at a time.
About You
To be successful in this role, you will:
Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service;
Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths in guest service – you see everything through a guest centric lens;
Have an energy that’s dynamic and you have fun when you work – your smile will say it all;
Show a commitment to our luxury brand;
Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain).
What We Offer
General discounts on Journey Beyond travel and experiences
An attractive salary
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Parental Leave Policy
Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!
Apply now. Join us!
About Us
Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours and Voyages Indigenous Tourism Australia.
About the Role
Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:
A la carte restaurant service
Bar and lounge service including table service
Housekeeping on-train carriages
Luggage handling
Concierge services at each arriving and departing terminal; and
Act as a host for guests on off-train excursions.
These positions are physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 7 days at a time.
About You
To be successful in this role, you will:
Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service;
Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths in guest service – you see everything through a guest centric lens;
Have an energy that’s dynamic and you have fun when you work – your smile will say it all;
Show a commitment to our luxury brand;
Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain).
What We Offer
General discounts on Journey Beyond travel and experiences
An attractive salary
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Parental Leave Policy
Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!
Apply now. Join us!
💡 Quick Summary
Seeking a career-building opportunity? The Hospitality Attendant | Rail 2026 position is now open for candidates interested in the Customer Care sector. This role in Keswick offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
