Job Description
About Peninsula Peninsula Hotel is a well-established hospitality venue located in the heart of Port Douglas, Far North Queensland. Situated in one of Australia's most iconic tropical destinations, we are committed to delivering outstanding guest experiences to both domestic and international visitors. Our front office team is the first point of contact for our guests, and we pride ourselves on warm, professional and efficient service throughout every stage of the guest journey.
About the Role A Hotel Receptionist greets and checks in guests, and looks after their needs on arrival and during their stay. We are seeking a dedicated and experienced Hotel Receptionist to join our Front Office team on a full-time basis. Reporting to the Manager, the successful candidate will be the primary point of contact for guests throughout their stay, delivering warm, professional and personalised service at every interaction.
Key Duties and Responsibilities
· Greeting and welcoming guests upon arrival, completing check-in procedures and directing guests to their rooms or relevant hotel facilities
· Arranging and recording details of guest reservations, accommodation bookings and appointments for hotel services
· Answering guest enquiries and providing information on hotel services, room rates, facilities, dining options and local attractions
· Answering, connecting and transferring telephone calls from guests and external callers to appropriate hotel departments and staff
· Receiving and resolving complaints from guests and members of the public, and escalating issues to management where required
· Receiving and distributing guest correspondence, messages, packages and deliveries
· Maintaining a clean, organised and professional reception and lobby area at all times
· Advising on and arranging room reservations, accommodation upgrades and ancillary hotel services for guests
· Processing guest check-outs, preparing and presenting accounts, and balancing financial transactions using property management systems and cash registers
· Performing other front office administrative tasks including data entry, filing, processing accounts, end-of-day reconciliation and guest correspondence
Skills and Experience Required To be considered for this position, candidates must demonstrate the following:
· Minimum 2 years of experience in a front office or reception role within a hotel, resort or comparable accommodation establishment
· Proficiency with property management systems (PMS) such as Opera, RMS, Protel or similar
· Strong knowledge of hotel check-in and check-out procedures and front office operations
· Excellent communication and interpersonal skills with a professional and welcoming manner
· Demonstrated ability to handle cash, process payments and reconcile financial transactions accurately
· Ability to manage competing priorities and work effectively under pressure in a fast-paced environment
· Strong attention to detail and a commitment to delivering consistently high standards of guest service
· Availability to work across a rotating roster including mornings, evenings, weekends and public holidays
Desirable
· Certificate III or IV in Hospitality or Tourism (or equivalent qualification)
· Knowledge of the Port Douglas and Far North Queensland region
· Experience in a resort environment
Pay: $65,000.00 – $75,000.00 per year
Work Location: In person
About the Role A Hotel Receptionist greets and checks in guests, and looks after their needs on arrival and during their stay. We are seeking a dedicated and experienced Hotel Receptionist to join our Front Office team on a full-time basis. Reporting to the Manager, the successful candidate will be the primary point of contact for guests throughout their stay, delivering warm, professional and personalised service at every interaction.
Key Duties and Responsibilities
· Greeting and welcoming guests upon arrival, completing check-in procedures and directing guests to their rooms or relevant hotel facilities
· Arranging and recording details of guest reservations, accommodation bookings and appointments for hotel services
· Answering guest enquiries and providing information on hotel services, room rates, facilities, dining options and local attractions
· Answering, connecting and transferring telephone calls from guests and external callers to appropriate hotel departments and staff
· Receiving and resolving complaints from guests and members of the public, and escalating issues to management where required
· Receiving and distributing guest correspondence, messages, packages and deliveries
· Maintaining a clean, organised and professional reception and lobby area at all times
· Advising on and arranging room reservations, accommodation upgrades and ancillary hotel services for guests
· Processing guest check-outs, preparing and presenting accounts, and balancing financial transactions using property management systems and cash registers
· Performing other front office administrative tasks including data entry, filing, processing accounts, end-of-day reconciliation and guest correspondence
Skills and Experience Required To be considered for this position, candidates must demonstrate the following:
· Minimum 2 years of experience in a front office or reception role within a hotel, resort or comparable accommodation establishment
· Proficiency with property management systems (PMS) such as Opera, RMS, Protel or similar
· Strong knowledge of hotel check-in and check-out procedures and front office operations
· Excellent communication and interpersonal skills with a professional and welcoming manner
· Demonstrated ability to handle cash, process payments and reconcile financial transactions accurately
· Ability to manage competing priorities and work effectively under pressure in a fast-paced environment
· Strong attention to detail and a commitment to delivering consistently high standards of guest service
· Availability to work across a rotating roster including mornings, evenings, weekends and public holidays
Desirable
· Certificate III or IV in Hospitality or Tourism (or equivalent qualification)
· Knowledge of the Port Douglas and Far North Queensland region
· Experience in a resort environment
Pay: $65,000.00 – $75,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Hotel receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Port Douglas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
