Job Description
Full job description
Posted: 31/03/2026
Closing Date: 30/04/2026
Salary: $30.73 - $46.02
Job Type: Permanent - Full Time
Location: Melbourne Metropolitan
Job Category: Housekeeping
About the company
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
Job Description
Job description
The Housekeeping and Administration Assistant role, titled Property Host, is a newly created position within our company. As the primary onsite point of contact at a small hotel, you will play a key role in maintaining exceptional property standards and delivering a seamless guest experience.
This hands-on role has a strong focus on housekeeping and overall property presentation. You will take ownership of the hotel’s day-to-day operations, ensuring guest rooms and public areas are consistently cleaned, well-maintained, and presented in line with Veriu standards.
A significant portion of the role involves personally undertaking and overseeing housekeeping tasks, including room cleaning, public area upkeep, linen handling, and quality assurance checks. During periods of increased demand, the Property Host will coordinate an additional housekeeper to support room turnover.
Beyond housekeeping responsibilities, you will also support onsite guest services by preparing for contactless arrivals, responding promptly to guest enquiries and issues, and acting as the hotel’s onsite duty manager during opening hours. The role includes managing basic maintenance concerns, incident reporting, draft rostering, linen and inventory control, and coordinating VIP amenities.
With a strong attention to detail and pride in presentation, combined with a warm and professional communication style, the Property Host ensures smooth daily operations and a high-quality guest experience. You will work closely with the remote Front Office team and Hotel Manager, providing confident onsite oversight while benefiting from the support of the broader hotel leadership team.
Desired Skills and Experience
Demonstrated working knowledge of:
Housekeeping operations, including cleaning standards, room presentation, and quality control
Day-to-day hotel operations, preferably within a small property or boutique environment
Strong customer service skills, with the ability to manage guest enquiries and resolve issues promptly and professionally
Clear and effective communication, both written and verbal
A collaborative and inclusive working style, with the ability to coordinate support staff when required
Excellent attention to detail and a strong sense of ownership over presentation standards
Time management and organisational skills, with the ability to prioritise tasks in a hands-on environment
Basic maintenance awareness and confidence in identifying and reporting issues
Inventory and linen management, including stock control and ordering awareness
Confidence using hotel systems or the ability to quickly learn new technology
Local area knowledge to provide helpful recommendations and enhance the guest experience
Posted: 31/03/2026
Closing Date: 30/04/2026
Salary: $30.73 - $46.02
Job Type: Permanent - Full Time
Location: Melbourne Metropolitan
Job Category: Housekeeping
About the company
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
Job Description
Job description
The Housekeeping and Administration Assistant role, titled Property Host, is a newly created position within our company. As the primary onsite point of contact at a small hotel, you will play a key role in maintaining exceptional property standards and delivering a seamless guest experience.
This hands-on role has a strong focus on housekeeping and overall property presentation. You will take ownership of the hotel’s day-to-day operations, ensuring guest rooms and public areas are consistently cleaned, well-maintained, and presented in line with Veriu standards.
A significant portion of the role involves personally undertaking and overseeing housekeeping tasks, including room cleaning, public area upkeep, linen handling, and quality assurance checks. During periods of increased demand, the Property Host will coordinate an additional housekeeper to support room turnover.
Beyond housekeeping responsibilities, you will also support onsite guest services by preparing for contactless arrivals, responding promptly to guest enquiries and issues, and acting as the hotel’s onsite duty manager during opening hours. The role includes managing basic maintenance concerns, incident reporting, draft rostering, linen and inventory control, and coordinating VIP amenities.
With a strong attention to detail and pride in presentation, combined with a warm and professional communication style, the Property Host ensures smooth daily operations and a high-quality guest experience. You will work closely with the remote Front Office team and Hotel Manager, providing confident onsite oversight while benefiting from the support of the broader hotel leadership team.
Desired Skills and Experience
Demonstrated working knowledge of:
Housekeeping operations, including cleaning standards, room presentation, and quality control
Day-to-day hotel operations, preferably within a small property or boutique environment
Strong customer service skills, with the ability to manage guest enquiries and resolve issues promptly and professionally
Clear and effective communication, both written and verbal
A collaborative and inclusive working style, with the ability to coordinate support staff when required
Excellent attention to detail and a strong sense of ownership over presentation standards
Time management and organisational skills, with the ability to prioritise tasks in a hands-on environment
Basic maintenance awareness and confidence in identifying and reporting issues
Inventory and linen management, including stock control and ordering awareness
Confidence using hotel systems or the ability to quickly learn new technology
Local area knowledge to provide helpful recommendations and enhance the guest experience
💡 Quick Summary
Seeking a career-building opportunity? The Housekeeping & Admin Assistant position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
