Housekeeping Operations Director

Marriott


Restaurant Manager- Speciality Restaurant
Marriott • Achrol, Rajasthan • via ZipRecruiter India
15 hours ago
Full–time
Apply on ZipRecruiter India
Job description
JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local, state and Federal liquor laws.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors ******* beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including purchasing and payment of invoices.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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beBeeHousekeeping


Housekeeping Operations Director
beBeeHousekeeping • Alwar, Rajasthan • via BeBee
12 hours ago
₹15L–₹20L a year
Full–time
Apply on BeBee
Apply on Callcenterjob.co.in
Job description
Housekeeping Operations Director

The ideal candidate for this role will be responsible for overseeing housekeeping operations across all properties to ensure consistency in quality and presentation. This involves developing and implementing effective housekeeping procedures, conducting regular property audits, and providing operational support to unit leadership.

This strategic partner to unit management will provide guidance on best practices, process flows, resource allocation, and vendor management to enhance member and guest experience.
• Develop and standardise housekeeping policies, procedures, and checklists across all properties.
• Conduct regular property audits, including snag lists for guest spaces, back-of-house, and public areas.
• Provide training and performance evaluations to housekeeping staff to improve efficiency and effectiveness.
• Collaborate with Engineering and Operations teams to address maintenance issues and ensure smooth day-to-day operations.
• Analyse member and guest feedback related to housekeeping and initiate corrective measures.
• Monitor and report on key performance indicators, including snag closure rates and housekeeping schedules.

Skill requirements include:
• Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
• Strong eye for detail and ability to identify discrepancies in upkeep and maintenance.
• Excellent leadership and coaching skills to influence housekeeping staff.
• Proficiency in snag list creation and follow-up tracking tools.
• Strong coordination skills across multiple properties and ability to prioritise tasks effectively.

A bachelor's degree in Hotel Management or a related field is required. 8–12 years' experience in housekeeping leadership within luxury hospitality is also needed.

India
Rajasthan
Alwar Show on map Get directions