HR Analyst I

HR Analyst I
Division / Dept.: HR Shared Services
Reports to Title: Mgr or above
Job Code: HRSHROPP04
Job Family: Human Resources
Job Level: P1
FLSA Status: Non-Exempt
Summarized Purpose:
This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function. They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. They will advance cases and partner with support functions such as Benefits, Payroll, Talent Acquisition, HR advisory, Compliance etc.
Essential Functions and Other Job Information:
Essential Functions
Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.
Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues.
Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.
Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.
Job Complexity
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Job Knowledge
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
Supervision Received
Normally receives detailed instructions on all work.
Business Relationships
Contacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally.
Qualifications:
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
Ability to research, interpret, and communicate HR policies, procedures, and programs
Ability to deliver exceptional customer care via telephone and email
Confidence to handle sensitive information and data effectively
Critical thinking, problem solving, and judgment skills/ works independently
Positive demeanor and willingness to learn
Possess good listening skills and patience to work with all types of employees
Individual should have high energy with the ability to coordinate/prioritize workload
Fluent in reading/ writing/ speaking english; other languages skills a plus
Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application
Ability to manage each case through quick and accurate resolution independently
Management Role:
No management responsibility
Working Conditions and Environment:
Work is performed in an office environment with exposure to electrical office equipment.
Occasional drives to site locations with occasional travel both domestic and international.
Physical Requirements:
Frequently stationary for 6-8 hours per day.
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Frequent mobility required.
Occasional crouching, stooping, bending and twisting of upper body and neck.
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Frequently interacts with others to obtain or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
Regular and consistent attendance.
Percent Billable:
0% - 20%

Amy Goldstein
Title:
Sr Dir HR
Compensation Review By:
Cindy Carter
Title:
Sr Rewards Specialist
Last Revision Date:
3/7/2026
This document is intended to describe the general nature and level of work being performed by this job. This document is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Individual responsibilities will be defined by your leadership team and will vary based on business