We are looking for a HR Data Operations Analyst to join our HR Data Management team. The HR Data Operations Analyst is a colleague-facing role that provides first level customer service for Human Resources data management. This position will provide ongoing personnel data expertise, data quality auditing support and bulk data entry processing. You will act as the first level of data process expertise for Workday in India, Malaysia and globally. The HR Data Operations Analyst will partner with the Workday Operations Team and members of the broader Workday team to advise on process improvement and enhancements to ensure ease and accuracy of personnel data maintenance.

About You – experience, education, skills, and accomplishments

·Bachelor's orMasters's Degree is required.

·Proficiency with data entry and issue resolution.

·Proven ability to manage competing priorities and multi-task in a high-volume environment.

·Solid sense of accountability and sound judgment; highest ethical standards and focus on quality and attention to detail.

·Proficient with MS Word, Excel and PowerPoint.

·Excellent interpersonal, collaboration, written and spoken English, and organizational skills, demonstrated ability to work across technical and business resources.

·Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

·Hands-on style with strong problem-solving skills and a keen attention to detail.

·Strong teamwork and collaboration skills; experience working with stakeholders/partners at all levels, globally, across the organization.

·Excellent oral and written communication skills; experience communicating with both technical and non-technical audiences.

It would be great if you also had . . .

·Front-end Workday experience

·Data auditing experience

·Excellent organization skills and ability to work on multiple assignments simultaneously, prioritize work and meet deadlines

What will you be doing in this role?

As part of the role, you will

·Support the Human Resources Team including Workday operations, Workday transactions, projects, and general administrative and transactional support.

·Initiate, review, and approve daily Workday transactions as required.

·Manage inbound HR Help cases and emails.

·Increase the efficiency and accuracy of transaction processing.

·Advises on process improvements, enhancements and training opportunities based on data trends.

·Assists with routine audits and troubleshooting to correct and maintain accurate HR data within HRIS.

·Provide excellent customer service and Workday data support for Clarivate colleagues.

·Coordinate data issue resolution and escalates to the Senior Manager, HR Data Operations where appropriate.

·Educate colleagues on practices and tools including Workday to encourage colleagues and managers to resolve issues on their own through direct access while demonstrating excellent client service.

·Maintain team SOPs to ensure accuracy as processes change

About the Team

The HR Data Management team are responsible for the input, management, and support of Clarivate's data in Workday. Team members partner with the broader Workday and HR teams to provide excellent customer support to our colleagues and ensure ease and accuracy of personnel data maintenance.

Hours of Work

12:00 PM IST to 9:00PM IST (Mon-Friday)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations