Job Description
Overview:
The HR Operations Senior Analyst will be responsible key employee services global processes and transactions to be completed for US non EC and non global tools based on the agreed service catalog and SLAs with the support of a team of 8 HR Ops Coordinators. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site.
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service
Responsibilities:
Manage the AACT & DQ audit & work to reduce the errors on weekly basis by correcting the same
Ensuring Data analytics is conducted to address the data issues. Work with GHROPS team to solve those erros (DRM Tool)
Run & Manage payroll mismatch error for the NA Sectors
Conduct Interface audit between EC & SAP & other downstream tools & ensure same is fixed basis tickets from the Sectors (Interface Management )
Work flow management for the incorrect workflows & stalled workflows to be actioned by the team
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Run the AACT & DQ reports for the countries & circulate same to the Sector leads including excallation
Identify gaps between downstream tools , ensure same is corrected
Work with GBS team & Sectors on the mass up load of the data as per agreed SLA’s
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Partner with colleagues to map career plans and talent movement as needed
Qualifications:
HR Shared Services process and SLA management experience: 6 years
Service management and ticket management system experience
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
Ability to work with different geographies and cultural experience sensitivity
The HR Operations Senior Analyst will be responsible key employee services global processes and transactions to be completed for US non EC and non global tools based on the agreed service catalog and SLAs with the support of a team of 8 HR Ops Coordinators. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site.
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service
Responsibilities:
Manage the AACT & DQ audit & work to reduce the errors on weekly basis by correcting the same
Ensuring Data analytics is conducted to address the data issues. Work with GHROPS team to solve those erros (DRM Tool)
Run & Manage payroll mismatch error for the NA Sectors
Conduct Interface audit between EC & SAP & other downstream tools & ensure same is fixed basis tickets from the Sectors (Interface Management )
Work flow management for the incorrect workflows & stalled workflows to be actioned by the team
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Run the AACT & DQ reports for the countries & circulate same to the Sector leads including excallation
Identify gaps between downstream tools , ensure same is corrected
Work with GBS team & Sectors on the mass up load of the data as per agreed SLA’s
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Partner with colleagues to map career plans and talent movement as needed
Qualifications:
HR Shared Services process and SLA management experience: 6 years
Service management and ticket management system experience
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
Ability to work with different geographies and cultural experience sensitivity
💡 Quick Summary
Seeking a career-building opportunity? The HR Ops Associate Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.