Job Description
Responsibilities
In this role, you'll:
• Leverage Workday and ServiceNow to perform transactions, support employees, and internal clients
• Document, maintain and communicate core HR processes to users and partners
• Data entry into Workday for new hires, terminations, and other core people processes
• Driving core business processes through the systems
• Provide operational support to employees and internal partners on Benefits, Compensation, HR Policies, Background Checks, HR Systems (Workday, Greenhouse, ServiceNow), and Mobility and Immigration
• Maintain confidentiality of core HR data and projects
• Support interview scheduling for the Talent Acquisition team globally
• Support the core on-boarding and termination administration globally
• Develop and maintain the HRSC knowledge base and project documents to ensure they are reviewed and updated in a timely manner
• Conduct HRSC process training for new joiners/internal accuracy checks/reporting production and accuracy numbers
• Provide guidance and support to HR Shared Services Representatives on complex HR inquiries and transactions
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table
Required:
• Bachelor's degree in Human resources or any equivalent
• 3+ years of experience in HR shared services or a similar role
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion
• Proficient in Microsoft Office, particularly Excel
• Able to demonstrate effective prioritizing, organizing, problem solving, collaboration, articulation and communication skills
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Keen to continue learning and developing their skills, having a growth mentality
Desired:
• Experience with Workday, ServiceNow and Greenhouse
• Good hands on experience working on presentations
Location
This role will be hybrid, and based in the Bangalore, India office.
0% travel is anticipated. No direct reports.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
In this role, you'll:
• Leverage Workday and ServiceNow to perform transactions, support employees, and internal clients
• Document, maintain and communicate core HR processes to users and partners
• Data entry into Workday for new hires, terminations, and other core people processes
• Driving core business processes through the systems
• Provide operational support to employees and internal partners on Benefits, Compensation, HR Policies, Background Checks, HR Systems (Workday, Greenhouse, ServiceNow), and Mobility and Immigration
• Maintain confidentiality of core HR data and projects
• Support interview scheduling for the Talent Acquisition team globally
• Support the core on-boarding and termination administration globally
• Develop and maintain the HRSC knowledge base and project documents to ensure they are reviewed and updated in a timely manner
• Conduct HRSC process training for new joiners/internal accuracy checks/reporting production and accuracy numbers
• Provide guidance and support to HR Shared Services Representatives on complex HR inquiries and transactions
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table
Required:
• Bachelor's degree in Human resources or any equivalent
• 3+ years of experience in HR shared services or a similar role
• Strong customer service skills
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion
• Proficient in Microsoft Office, particularly Excel
• Able to demonstrate effective prioritizing, organizing, problem solving, collaboration, articulation and communication skills
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Keen to continue learning and developing their skills, having a growth mentality
Desired:
• Experience with Workday, ServiceNow and Greenhouse
• Good hands on experience working on presentations
Location
This role will be hybrid, and based in the Bangalore, India office.
0% travel is anticipated. No direct reports.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
💡 Quick Summary
Seeking a career-building opportunity? The HR Service Center Specialist 4 position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
