Job Description
beBeeServiceDelivery
HR Service Delivery Specialist
beBeeServiceDelivery • Thane, Maharashtra • via BeBee
23 hours ago
₹9.6L–₹13.8L a year
Full–time
No Degree Mentioned
Apply on BeBee
Job description
HR Service Delivery Specialist
We are seeking an expert in HR service delivery to drive the design and governance of HR service catalogue forms and workflows within the ServiceNow platform. This role combines functional expertise with analytics to ensure a seamless employee experience and operational excellence across global HR services.
Key Responsibilities:
• Lead the end-to-end design and enhancement of HR service catalogue forms in ServiceNow, ensuring alignment with global HR policies and user experience standards.
• Collaborate with HR SMEs and platform developers to translate business requirements into scalable and intuitive digital forms.
• Maintain governance over form logic, field validations, and dynamic behavior to support accurate case creation and routing.
• Test and validate features to ensure they meet requirements with precision and quality.
• Assist with the delivery of HR cases resulting from record producer, including case templates, assignment rules, SLAs, and escalation paths.
• Partner with HR advisory teams to ensure cases are correctly categorized and resolved within defined timelines.
• Support regression testing during platform upgrades to maintain seamless functionality.
• Monitor case volumes and trends to identify opportunities for automation and continuous improvement.
Analytics and Reporting:
• Develop and maintain dashboards to track form usage, case volumes, resolution times, and user satisfaction.
• Provide insights to leadership on service performance and recommend data-driven enhancements.
• Support audit and compliance reporting related to HR case handling and data integrity.
HR Service Delivery Specialist
beBeeServiceDelivery • Thane, Maharashtra • via BeBee
23 hours ago
₹9.6L–₹13.8L a year
Full–time
No Degree Mentioned
Apply on BeBee
Job description
HR Service Delivery Specialist
We are seeking an expert in HR service delivery to drive the design and governance of HR service catalogue forms and workflows within the ServiceNow platform. This role combines functional expertise with analytics to ensure a seamless employee experience and operational excellence across global HR services.
Key Responsibilities:
• Lead the end-to-end design and enhancement of HR service catalogue forms in ServiceNow, ensuring alignment with global HR policies and user experience standards.
• Collaborate with HR SMEs and platform developers to translate business requirements into scalable and intuitive digital forms.
• Maintain governance over form logic, field validations, and dynamic behavior to support accurate case creation and routing.
• Test and validate features to ensure they meet requirements with precision and quality.
• Assist with the delivery of HR cases resulting from record producer, including case templates, assignment rules, SLAs, and escalation paths.
• Partner with HR advisory teams to ensure cases are correctly categorized and resolved within defined timelines.
• Support regression testing during platform upgrades to maintain seamless functionality.
• Monitor case volumes and trends to identify opportunities for automation and continuous improvement.
Analytics and Reporting:
• Develop and maintain dashboards to track form usage, case volumes, resolution times, and user satisfaction.
• Provide insights to leadership on service performance and recommend data-driven enhancements.
• Support audit and compliance reporting related to HR case handling and data integrity.
💡 Quick Summary
Seeking a career-building opportunity? The HR Service Delivery Specialist position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.