Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
This job is for you if you want to
• Be part of a global HR team, supporting 6,500+ employees at the most innovative healthcare technology and services company in the world
• Grow your career as an HR professional, through hands on experience across all aspects of the function
• Be on the front line of the employee experience at athenahealth
• Work every day, with industrious, welcoming, and humble, teammates and stakeholders
Who we are
askHR is the "front door" for HR Service Delivery at athenahealth.
We are a global team ofaskHR associateswho answer the bell when our employees are in need.
We work with our centers of excellence and partner organizations to assist employees and deliver services.
We touch all aspects of the employment lifecycle, from Recruiting and Onboarding to Comp and Benefits to Talent Development and Payroll.
Your typical day
• Triage employeeinquiries in our HR service desk (ServiceNow)
• Resolve employee inquiriesby guiding them to documentation and self-service options
• Answer employees' ad hoc questions leveraging knowledge of athena'spolicies and practices
• Escalate tier 2 and 3 inquiries to proper teams within HR (CoEs) or partners in payroll, legal, IT, or office services
• Identify trends in employee inquiries and work with COEs to build-out knowledge base
• Process accurate and timely transactions in HR Systems (Workday, Kronos, ServiceNow, and others)
• Provide accurate and timely reports, primarily using Workday and Excel
Skills we value
• Empathy: Put yourself in the shoes of the employee to understand the question being asked, or problem to be solved
• Problem framing: Before solving a problem, ensure you're on the same page with the person you're helping
• Accuracy: Provide consistent and accurate solutions based on established policy and practices
• Attention to detail: You will processtransactions that impact salary and benefits, there is no margin for error
• Resourcefulness: Survey the resources at your disposal, your peers, our knowledge base, and your previous experience to resolve employee inquiries efficiently and accurately
• Data literacy: Run reports out of our HRIS (Workday) and use basic excel functionality (v-lookups, pivot tables, filtering, etc.) to make reports user friendly
• Communication: You need to balance being cordial and direct in both email and verbal communication
• Curiosity: Ask questions, do research, never stop learning
Qualifications we require
• 1 year of experience in an HR support role OR degree in Human Resources
• Customer service oriented
• Expectation management
• Excellent data entry skills
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Proficient in Word, Excel, Outlook, PowerPoint, and SharePoint
• Ability to research, compile, and clearly present information and data
• Work independently and as part of a cross-functional team
• Flexibility to change with environment, industry, and business demands
Qualifications we prefer
• Bachelor's Degree (human resources or a related field preferred, but not required)
• 1-2 years' experience in an HR support role, preferably in a shared services organization
• Experience with Workday HCM, Recruiting, Reporting, and other core functional areas
• Experience using enterprise applications such as ServiceNow, Salesforce, Oracle, etc.
About athenahealth
Here's ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?
From an historic, 1+thcentury arsenal to a converted, landmark power plant,allofathenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story.athenahealth develops andimplements products and services that support US healthcare: It'sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth'sCorporate Social Responsibility(CSR)program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation
This job is for you if you want to
• Be part of a global HR team, supporting 6,500+ employees at the most innovative healthcare technology and services company in the world
• Grow your career as an HR professional, through hands on experience across all aspects of the function
• Be on the front line of the employee experience at athenahealth
• Work every day, with industrious, welcoming, and humble, teammates and stakeholders
Who we are
askHR is the "front door" for HR Service Delivery at athenahealth.
We are a global team ofaskHR associateswho answer the bell when our employees are in need.
We work with our centers of excellence and partner organizations to assist employees and deliver services.
We touch all aspects of the employment lifecycle, from Recruiting and Onboarding to Comp and Benefits to Talent Development and Payroll.
Your typical day
• Triage employeeinquiries in our HR service desk (ServiceNow)
• Resolve employee inquiriesby guiding them to documentation and self-service options
• Answer employees' ad hoc questions leveraging knowledge of athena'spolicies and practices
• Escalate tier 2 and 3 inquiries to proper teams within HR (CoEs) or partners in payroll, legal, IT, or office services
• Identify trends in employee inquiries and work with COEs to build-out knowledge base
• Process accurate and timely transactions in HR Systems (Workday, Kronos, ServiceNow, and others)
• Provide accurate and timely reports, primarily using Workday and Excel
Skills we value
• Empathy: Put yourself in the shoes of the employee to understand the question being asked, or problem to be solved
• Problem framing: Before solving a problem, ensure you're on the same page with the person you're helping
• Accuracy: Provide consistent and accurate solutions based on established policy and practices
• Attention to detail: You will processtransactions that impact salary and benefits, there is no margin for error
• Resourcefulness: Survey the resources at your disposal, your peers, our knowledge base, and your previous experience to resolve employee inquiries efficiently and accurately
• Data literacy: Run reports out of our HRIS (Workday) and use basic excel functionality (v-lookups, pivot tables, filtering, etc.) to make reports user friendly
• Communication: You need to balance being cordial and direct in both email and verbal communication
• Curiosity: Ask questions, do research, never stop learning
Qualifications we require
• 1 year of experience in an HR support role OR degree in Human Resources
• Customer service oriented
• Expectation management
• Excellent data entry skills
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Proficient in Word, Excel, Outlook, PowerPoint, and SharePoint
• Ability to research, compile, and clearly present information and data
• Work independently and as part of a cross-functional team
• Flexibility to change with environment, industry, and business demands
Qualifications we prefer
• Bachelor's Degree (human resources or a related field preferred, but not required)
• 1-2 years' experience in an HR support role, preferably in a shared services organization
• Experience with Workday HCM, Recruiting, Reporting, and other core functional areas
• Experience using enterprise applications such as ServiceNow, Salesforce, Oracle, etc.
About athenahealth
Here's ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What's unique about our locations?
From an historic, 1+thcentury arsenal to a converted, landmark power plant,allofathenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That's another story.athenahealth develops andimplements products and services that support US healthcare: It'sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth'sCorporate Social Responsibility(CSR)program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Associate position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
